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★★☆☆☆
YOU TELL ME: I sent a dozen pictures of my belongs which were stored in a Public Storage unit in NJ to MoveHappy. They gave me a quote for $7,000, to deliver them to me in Utah. I suggested they have a company rep personally view items to be sure of quote. They agreed and sent someone there to look. New quote $14,000. I was shocked, but I was now already in Utah, what was I to do, they had good reviews, so I said ok. They picked up my belonging and placed them in their warehouse for 2 months. Then they delivered them to me. I began unpacking, unwrapping, took weeks. I then started noticing many item were never delivered. For months tried to learn what could have happened, were items still in warehouse? Where could they be if everything was taken out of my storage and placed in their storage??? Everyone was pleasant and for the most part professional. But I never got a clear answer. So I am missing contr rated elec battery powered tools, LED TV, many boxes...@$1,000s they offered me $78 for braking an AC unit and glass in an expensive framed picture. To say I am extremely disappointed would no way cover how bad I feel. 2 stars is generous.
- Tony

★☆☆☆☆
The worst moving experience ever I would give them a zero if I could, Please stay far far away from this company. You know how the estimates go a low estimate then when things are packed the price almost doubled. Our things were picked up on June 18 and not delivered till August 3rd. I don't know how anyone would find that acceptable. We were verbally told that we could get our things delivered by July 6th. That sounds like a reasonable time however little did we know they didn't even move our things from their warehouse yet and was still sitting there untouched for over 3 weeks. Clearly a miscommunication on their end (they tried to blame it on us) as no one knows what the other is doing. We called to rectify the situation as we had scheduled to be there waiting for the movers. After phone calls and text everyday for another month the finally delivered all our things, conveniently at the 20 business day mark (21 days is their guarantee) . Boxes were crushed of course but luckily nothing broken. After inspection of everything it seemed they either failed to deliver/lost or again conveniently "stole" our 55inch flatscreen TV. It was noted but of course now they won't pick up to answer any phone calls. It seem from all the reviews people have had similar experiences. I don't know how they are still in business but if we have anything to do about not for long. Terrible customer service but thats what you expect if do some Google searches of the employees they have working there. Everything was bad all around I wouldn't wish these troubles on my worst enemy.
- Jonathan

★☆☆☆☆
Run as far and as fast as possible. They damaged my door, totally wrecked the loading process, their movers showed up acting like they were high, moved very slowly, and the foreman was totally rude and disrespectful. When I complained to the company, they were then rude and disrespectful trying to blame us for not scheduling enough time. Note: More time can be scheduled as needed throughout the day. We are not professional movers - they are supposed to be. We do not know how long it should take professional movers to do this. Additionally, one of the movers brought his small child to the move with him. This is not safe. At the end, the company held us up for more money after they caused it to go longer. They would not rectify the situation until we paid them another $100. They will not take responsibility for their mess and they WILL make a mess. I'm attaching pictures of how the truck looked when we tried to unload. It too my professional movers ALL DAY to sort out the mess they made.
- Nathan L Street

 

 

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