Customer reviews and mentions from our clients about our service, their trustworthiness and reliability are what we would like to talk about today. First, let’s figure out what is meant when you hear the word “REVIEW”. Customer review, whether it is positive or negative, is a connection or a feedback. Feedback is extremely important: no one wants to waste money or precious time on something that doesn’t live up to expectations. Reviews are social proof-an effective tool of persuasion. According to the study, 84% of people believe the moving reviews on the site as much as the recommendations of friends. Checking moving companies’ reviews before hiring a reliable moving company is a very important step. Therefore, in this article, we will talk about how it works, why it is needed, and how to collect the information most effectively.
Customers trust reviews and, as can be seen from the statistics below, are more willing to book the mover if they see some kind of social proof. So real former customer reviews can significantly increase the conversion rate of orders.
In order for reviews to work in the hands of the moving business, several factors are important:
James A. ★★★★★
I recently moved from a 10′ x 10′ storage on the 2nd floor with an elevator to a 1 bedroom apartment. The apartment was on the bottom floor, but with 3 steps. I’ve moved a couple of times over the last three years and each time I’ve used different services, and quite frankly, they all got the job done. You may find what I found, all of the pricing is similar at $xx per hour, typically 2 hrs min, and often with an initial fee for driving to site and back. When I shopped pricing, Legendary was significantly less money (just shop, you will see.) They quoted 3 hrs, where some quoted up to 5 hrs. Everyone seems to use an estimator package that gives a wide range of possible hrs. (e.g. 3 to 5 hrs.) Darren and Davalion showed up on time and took exactly 3 hrs! I’ll also note that I have a lot of heavy “industrial style” furniture that is metal and wood and also an automatic reclining bed – these were not easy to move. In the end, everyone else I called was a min of $495 – Darren saved me about $200 without any hassles or delays. These guys were friendly, but not talkers – they kept everything moving. I definitely recommend Legendary!
A bad review is a result achieved by the moving company as a result of incorrect actions or negligent attitude to the client. Professional moving companies, big or small, treat a bad review as a very important signal for their business and do everything to prevent this from happening in the future and find a compromise with dissatisfied customers, as well as do not force customers to write bad reviews.
If you are faced with one of the forms of fraud on the part of any moving company, be sure to warn future customers about the danger in the ways available to you, including write a review! The review is an effective tool for a safe way out of the current situation with the help of an independent intermediary. Reviews that are open to a wide range of people contribute to improving the level of service. Usually, after receiving a bad review, a moving company that cares about its reputation will try to get in touch with you and resolve the conflict, as well as try to avoid what you are facing in the future. If the company wants to start rapidly losing its customers, it will most likely ignore your signal, but you will do a good deed and protect other people from losing their money.
Ka Opper, ★☆☆☆☆
My storage unit on 31st St. was broken into twice and things taken. I asked the mgr for secure, silver lock which they lend to tenants but she had none. The owner was told of this and allowed me to transfer me to a unit on Lynn St. but it was SMALLER than the one on 31st St, although the price was the same. I didn’t totally move into the new unit because I didn’t know if I should stay there since it was smaller and I didn’t think my furniture would fit in, as I told the manager days later but she said nothing. After a week, I told the mgr. that I would like to move back to my old unit on the 31st since I didn’t think the new unit was big enough, saying I hoped to get a more secure lock. I moved all my things out of the new unit on Lynn and the manager re-rented my old unit on 31st St. to me and instead of charging me $75 for the month of March, she charged me $130. The computer put in a $25 admin. fee on as if I was a new customer, although I was not,. and the mgr. didn’t take it off. And $30 was obviously added to my bill, for what I don’t know but after my break-ins and theft, I didn’t appreciate this and so I moved out altogether. I think the manager lacks good customer service. Her only response to the break-ins were that “we’re not responsible for it.” She says she has more secure locks on order but I doubt this. Regarding the maintenance man, his level of truthfulness is not always what it should be. He’s truthful when he wants to be.
Any moving company is primarily created for people, for consumers of services. Everything that a mover does is done primarily for people, not for earnings! The company’s earnings are a reward for satisfied customers! Based on this simple conclusion, any profitable moving company must meet the high requirements of their customers, as well as act ahead of the curve! This means that everyone, from the workers to the management, must constantly analyze their own relationship with the client and do everything possible to not only meet modern requirements, but also set new quality standards!
Every customer is a victory!
A satisfied customer is a reward!
The recommending client is a treasure!
Customer friend is the goal!
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