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Additional (Accessorial) Services – Services such as packing, appliance servicing, unpacking, or stair carry that are needed due to either your request or building regulations may result in additional charges.
Advanced Charges – Charges for services performed by a third party at your request. The costs for these services are paid for by the mover and added to the charges on your Bill of Lading.
Appliance Service – The cost of a complete disconnect of an appliance at the originating residence and a reconnect of the device at the new home. Covered instruments include washers, dryers, dishwashers, and refrigerators. Certain movers charge a surcharge for this service while others charge the amount of time the actual service takes. If a particular mover does not perform this service or contracts with a third party, the field is marked “NA.”
Appliance Dolly –
Supplied by self-service movers to help you load and unload large items like appliances and oversized furniture.
Assessed Value Coverage – Assessed Value Coverage specifies how much money per $1,000 of assessed value you will need to pay to cover your household items to their fully assessed value. Purchasing this protection requires that cash value is assigned to the issues you will be moving. If a deductible is applied, that value is stated next to the cost-per-$1,000 figure. For example, 7.50/100 means that the consumer must pay $7.50 per $1,000 of assessed value to cover the load against loss, and the first $100 of damage is not included. Some valuation policies are calculated on a sliding scale, where the price per $1,000 of coverage will vary depending upon the total amount of coverage. In such cases, carriers are requested to quote valuation prices based on $25,000 of coverage. Please note that most valuation policies require that the entire load be covered, not just specific items. Ask your carrier for terms.
Bill of Lading – Bill of Lading is the contract between the mover and the customer. It also acts as a receipt. It is important to understand everything on the bill of lading before you sign it.
Binding/Non-Binding Estimate –
Certified Scale – Any scale designed for weighing motor vehicles, including trailers or semi-trailers not attached to a tractor, and certified by an authorized scale inspection and licensing authority. A certified scale may also be a platform or warehouse type scale that is properly inspected and approved.
C.O.D. (Cash on delivery)- C.O.D. is when payment is required at the time of delivery. Make sure to ask if your payment should be in cash, credit or check.
Divider – Many self-service movers will place commercial goods behind your household possessions on the trailer. A divider is installed between these separate shipments to keep them secure.
Divider Installation – Divider Installation is how much extra it will cost a consumer to have a divider (see definition) installed.
Expedited Service – This is an agreement to transport goods by a set date in exchange for a higher rate.
Flight Charge – Flight Charge tells you the additional cost, if any, of a flight of stairs either at the point of origin or the destination. Please note that a third-floor walk-up counts as two flights since you are starting on the first floor. Serviceable elevators (an elevator large enough to transport the household goods) eliminate the need to pay this fee.
A low-cost alternative to a full-service move, freight-service movers, will move all of your household goods from your old address to your new address but will deliver the items only to the doorstep of your new home. Your articles must all be boxed in advance, and your pieces of furniture will not be wrapped in blankets, as distinguished from full-service movers. See also Self-Service Mover and Full-Service Mover.
Full (Replacement) Value Protection – Full Value Protection is the most comprehensive plan available for the protection of your goods. Unless you select the Alternative Level of Liability described below, your shipment will be transported under your mover’s FULL (REPLACEMENT) VALUE level of liability. If any article is lost, destroyed or damaged while in your mover’s custody, your mover will, at its option, either:
1) repair the piece to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you for the cost of such repairs
2) replace the article with an article of like kind and quality, or reimburse you for the price of such a replacement. An additional charge applies for this service; to avoid this additional charge, you must select the Alternative Level of Liability described below.
Full-Service Mover – The most common form of moving company, the full-service mover, will move all of your household goods from your old address to your new address. The items are picked up from every room in your old home and delivered to the appropriate places in your new house. Individual pieces of furniture are wrapped in blankets to protect them during shipment. Full service movers will also provide, at additional cost, full packing and unpacking services as well as appliance service. See also Self-Service Mover and Full-Service Mover.
Guaranteed Pickup and Delivery Service – A premium service whereby dates of service are guaranteed, with the mover providing reimbursement for delays. This type of service is often subject to minimum weight requirements.
Household Goods Motor Carrier – A motor carrier that, in the ordinary course of its business of providing transportation of household goods, offers some or all of the following additional services: (1) Binding and non-binding estimates,(2) Inventory, (3) Protective packing and unpacking of individual items at personal residences, and (4) Loading and unloading at private homes. The term does not include a motor carrier when the motor carrier provides transportation of household goods in containers or trailers that are entirely loaded and unloaded by an individual.
Impracticable Operations – Generally, refer to services required when operating conditions make it physically impossible for the carrier to perform pickup or delivery with its usually assigned road-haul equipment; involves the use of smaller material and additional labor to complete pickup or delivery of a shipment. A mover may require payment of other charges for impracticable operations, even if you do not request these services. The specific functions considered to be impracticable operations by your mover are defined in your mover’s tariff.
Inventory – The detailed descriptive list of your household goods showing the quantity and condition of each item.
Interstate Move – Any move that crosses a state boundary, regardless of the number of miles. Distinguished from a Local Move and Intrastate Move.
Intrastate Move – Any move which does not cross a state boundary, typically over 40 miles. Distinguished from Local Move and Interstate Move.
License –Movers are required by law to obtain certifications necessary to transport household goods within state boundaries (i.e., local/intrastate) or across state lines (i.e., interstate). The license numbers shown are used to identify the status of the mover’s operating authority and insurance coverage. Individual states may require additional license information based on the type of move performed.
Linehaul Charges –Linehaul Charges is a primary method of billing, for long distance services. Linehaul charges are calculated by mileage and the weight of your shipment. Linehaul charges may not include fees for expenses such as the ones noted in Additional costs.
Loading Ramp- Provided by self-service movers to help you load your household goods onto the trailer.
Local Move –A local move is a move within a state, typically 40 miles or less. Distinguished from an Intrastate Move and an Interstate Move.
Long Carry Charge –An additional charge incurred when articles must be carried an excessive distance to the movers truck.
Moving Company – A Moving Company is the business offering your move program, and that is in charge of transporting your belongings.
Order for Service – The authorizing document allowing movers to move your goods.
Packing Service – Many full-service movers provide customers the option of having all of their possessions packed before the move and later unpacked at the destination.
Pickup and Delivery Charges – This is an additional charge that is applied when you have to transport your shipment between the Storage in Transit warehouse and your residence.
Reasonable Dispatch – The performance of transportation on the dates, or during the period, agreed upon by you and your mover and shown on the Order for Service/Bill of Lading. For example, if your mover deliberately withholds any shipment from delivery after you offer to pay the binding estimate, or 110 percent of a non-binding estimate, plus any charges for additional services you requested, or permissible costs for impracticable operations that were not included in the calculation, your mover has not transported the goods with reasonable dispatch. The term ‘‘reasonable dispatch’’ excludes transportation provided under your mover’s tariff provisions requiring guaranteed service dates. Your mover will have the defense of force majeure, i.e., the contract cannot be performed owing to causes that are outside the control of the parties, and the exercise of due care could not avoid that.
Self-Service Mover – Companies in this category will provide a trailer for you at your old home. You load the trailer yourself, and the company returns to move the container to your new destination. You then unload the trailer yourself and call the mover to remove the empty trailer. This type of move is becoming increasingly popular with consumers because it saves money in two ways. First, you do not pay for any of the loading/unloading labor. Second, the self-service mover will often load commercial goods on the trailer behind your household goods, to help defer the cost of the total shipment. See also Full-Service Mover and Freight-Service.
Shuttle Service – Occurs when a smaller vehicle is used to haul goods to a location that is not accessible to large moving trailers.
Stair-Carry Charge – An extra charge for carrying items up or down flights of stairs.
Standard Coverage – Movers, by law, are required to provide a minimum amount of free coverage. This number, typically 60 cents, refers to the amount of money you will receive per pound of damaged goods. This coverage is a bare minimum and should not be relied upon to cover you for any significant damage. For example, if you have a -priceless vase which weighs two pounds, you would only be entitled to $1.20 of compensation if the vase is damaged in transit.
Storage-In-Transit (SIT) – Temporary warehousing of your goods pending further transportation or transportation to your new home if it isn’t ready for occupancy. You may not exceed a total of 180 days of storage, and you are responsible for the added SIT charges as well as the warehouse handling and final delivery charges.
Surface Transportation Board – An agency within the U.S. Department of Transportation that regulates household goods carrier tariffs, among other responsibilities. The Surface Transportation Board’s address is 395 E Street, NW Room 1192 Washington, DC 20423 (202) 245-0282.
Tariff – The mover’s required, published price list of rules, regulations, rates, and charges for the performance of interstate moving services.
Transport Type: (used with Self-Service Movers) – Moving companies may transport your household goods using a variety of transport methods. Each transport type possesses unique benefits.
Valuation – Valuation is not insurance. Estimate offered by your moving company is a tariff level of carrier liability based on the weight of your goods. Cost covers your property by assessing as explained above (Full Replacement Value Coverage & Standard Coverage). In a nutshell, Valuation is an amount that reflects “what your goods are worth.”
Valuation only covers your goods for damage or loss if you can prove negligence on the part of the carrier. IT DOES NOT include any loss or damage due to Acts of God, (high winds, earthquakes, tornadoes, hurricanes) riots, strikes, civil commotion, etc. and all claims are settled by employees of the carrier that damaged your goods. The valuation charge compensates the mover for assuming a greater degree of liability than that provided for in the base transportation charges.
Warehouse Handling – An additional charge applicable each time SIT service is provided. This charge compensates the mover for the physical placement and removal of items within the warehouse.