Promaster Movers

Promaster Movers Logo

Quality of service: 3.9



Punctuality: 4



Accuracy of Estimate: 4.6



Customers’ rating: 3



✓ Trusted Mover

  • NEED MOVERS?


    Fill out Quick Form and Get 100% Free Moving Quotes Today!

  • Date Format: MM slash DD slash YYYY

About Promaster Movers

Promaster Movers knows that research is important when it comes to moving. They make it their ongoing goal to go above and beyond for customer satisfaction. They are a moving broker in South Florida who only hires movers who have gone through full screening to ensure your household goods are safe. While offering local, long-distance and international moves, they know how to cater to each customers needs. It does not matter if you are moving within the same neighborhood or to a whole different state, they have the ability to meet all of you expectations. They provide services to businesses, as well. It can be very difficult to find a mover who will value your time when moving an office. With Promaster Movers, you will not miss a beat. Whatever you needs are, they will meet them seamlessly.

Moving-Me about Promaster Movers

Promaster Movers is fully licensed and insured to handle any type of move. Promaster Movers is registered with the Department of Agriculture and Consumer Services. They also have FMCSA (Federal Motor Carrier Safety Administration) registration to legitimately perform interstate moves. The experience of the company and the training of the employees really set this company from others in the industry.

Promaster Movers Licenses & Certificates

Moving Helpers is fully licensed and insured to handle any type of move. The moving company is registered with the Department of Agriculture and Consumer Services. They also have FMCSA (Federal Motor Carrier Safety Administration) registration to legitimately perform interstate moves. The experience of the company and the training of the employees really set this company from others in the industry.

ICC MC number: 827512

US D.O.T: 2416166
(US Department of Transportation number)

Local State License: not provided

Want more detailed information on moving documents to check? Click here to be informed.

What is Promaster Movers cost?

Be ready that the average interstate move is about $3000. Remember that prices also depend on such factors as date, home size, a shipment size, chosen services and distance from A to B point. This is the reason why you better compare competing moving quotes from licensed movers with our tool here.

Get a Quote from Promaster Movers

We are here for you to perform a verified and trustworthy moving company to manage your local, long-distance or interstate relocation. Having years of experience Moving-me is a proven team of professionals who are ready to provide you with the best variants of your forthcoming event. Operating from all over the USA we are considered to be one of the best moving quality&cost service selection companies. We highly respect your time and money and are doing our best to make your move fast, smooth, stress-free and cost-effective. Promaster Movers is a great representative of the modern move with highly experienced professionals and the latest moving equipment.

Promaster Movers Reviews

★☆☆☆☆
I hired ProMaster Movers to move me and my family from New Hampshire to Texas. I provided a very detailed inventory to get the most accurate estimate possible. Once the movers arrived and loaded all of my items on the truck I was told I owed an additional $3,000. Since everything was already on the truck I had no option other than to simply pay the difference. I should also mentioned they tried to charge me for 2500 cubic feet of space, when the truck only held 1700 cubic feet. I literally had to get out a tape measure and measure the truck in the presence of the driver so he could see that they truck was only 1700 cubic feet. It wasn't until I refused to pay that they "cut me a deal" and only charged me for 1700 cubic feet (my estimate was 1100 cubic feet). I attempted to contact my sales person to let her know what had happened and she never responded. The moving company they sub-contracted with also lost several of my items and has also stopped answering my phone calls. Overall, this was one of the worst experiences of my life.
- Krisha S

★☆☆☆☆
This is a 'Bait and Switch Outfit'! Stay away! I called in Oct 2018 to get an estimate to move from Austin,TX to CA. moving a 3300sqft home. Spoke with moving consultant who quoted &6450 after a few questions about what big furniture items I had. That was about $2000 better than other company quotes I received. I explained that I would be selling some furniture as we were downsizing and was told we could rereviewing the list a week prior to the move at the end of Nov. I paid $2500 deposit and then could not get in touch with consultant a week prior to move leaving 3 voicemails to no avail. Another rep finally called me back and told me adjustments couldn't be made but the driver would adjust as he loaded items. It turned out that the volume estimate of my move was so incorrect that my move costed twice the estimate for half the items. Then I was told by the driver that I would need to pay by cashiers check or cash only to get my belonging delivered in CA. Their estimates are intentionally low to hook you then jacked up so they can hold your belonging hostage till you pay....in cash! Terrible company!
- Carol W.

★☆☆☆☆
Here's what you need to know if you will be booking with Promaster Movers. They will underquote the cost of the move so when the movers show up, you will owe more money. Now let's talk about the movers actually showing up. Promaster will contract out with another moving company to load and unload your belongings. You won't know who it will be. You will be contacted with a date and time to load about 24 hours in advance and depending on the mover, they will also send an email confirmation. The moving company will not actually show up in the window of time they confirmed and they definitely won't show up on the day they confirmed. If they cancel your move after not showing on the date and time they confirmed, take my advice and let them cancel. My biggest mistake (besides booking with Promaster in the first place) was having them reopen the move because they promised to come load me up the next morning. Sounds reasonable. Wrong. They were no-shows that day too. In fact, it took three days' worth of confirming and changing times that they would actually load up my place before they actually showed. And it still wasn't in the timeframe they specified. The movers who loaded me up were Aztec Movers out of Los Angeles. The guys who loaded my stuff were great, and this situation wasn't their fault, but operations- a complete F. I gave a window of two days when I needed my stuff delivered. A driver called me and told me they would be delivering my things on the morning of the first day. I even received email confirmation. It was from a different moving company- Hawkeye Movers Ltd. Great, sounds like they're going to deliver, right? Wrong. I'm beginning to think this company doesn't actually exist. The two phone numbers included in their confirmation email are disconnected. The phone number of the driver who contacted me doesn't answer or accept voicemail. The driver has texted me with promises of different times they would be here over the last two days and they have never showed. Now that it is after their last date and time promised, nobody is responding to emails or texts. This company will not honor their contract with you and you will have no recourse. You will not receive a discount or refund. You won't even get your stuff delivered! So, if you need a company to come load up all of your earthly possessions and make them disappear forever on their own timeframe, Promaster Movers, Aztec Movers, and Hawkeye Movers Ltd are the way to go.
- Kory R

★★★★★
Had ProMaster Movers move my friends and I to Colorado earlier this summer and was glad enough with their level of service to leave a review. Most moving companies quoted us a much higher figure for our move than ProMaster Movers. Not only were they cheaper but they could actually move us on the perfect day (last day of our rental agreement). Movers were on time and really professional as they went about their business. The truck had plenty of space and our move was flawless. ProMaster Movers will be used next time I have to move as well.
- Leah of San Antonio

★☆☆☆☆
The beginning of the process was great with Shawn **. He was extremely nice, accommodating with changes, and helpful. They required a 1/3 of the total cost due upfront, and this was my first time scheduling a move, so I didn't know any different. Once it was sold, I was put in contact with the "operations team." They were hard to get a hold of, but would usually call me back within a few hours. Everything seemed fine, until about 3 days before our scheduled move. I was told that there was an issue with the truck scheduled to move us, and was asked if a later date would be ok. I told them no, because we had already given our notice to move out, and start date at my new job 2000 miles away. The woman on the phone let me know that she would do everything she could to get it rectified. She called me back about an hour later saying they found another truck, and we were still on for the scheduled date.
- Matt of Nashville

★★★★★
I went with another moving company and they left me high and dry with movers not showing up on the moving date and said it was my fault in scheduling. ProMaster Movers was next on my list and they came a week later right on time and straight to work. Two movers showed up and unpacked my apartment in a little over 3 hours. We moved me into my new loft in downtown in under a day and I couldn’t be happier with their level of professionalism. There's a reason pro is in their name as it definitely was top level service.
- Sylvester of Jupiter

★☆☆☆☆
Was quoted one amount and then ROBBED blind with the actual price!! Quoted $4200 and then pick up day we had to pay $7000 more!!! WHO DOES THIS? Horrible people and horrible company!!! And had a hell of a time contacting anyone at company! GO FIGURE! STAY AWAY! How did this company get an A rating on BBB? Please tell me? I want to strip them of this rating ASAP!!!
- Josie of Cary

★☆☆☆☆
I hired ProMaster Movers to move me and my family from New Hampshire to Texas. I provided a very detailed inventory to get the most accurate estimate possible. Once the movers arrived and loaded all of my items on the truck I was told I owed an additional $3,000. Since everything was already on the truck I had no option other than to simply pay the difference.
- Krisha of Frisco

★☆☆☆☆
Had constant contact with the rep, Vanessa **, but after 7 days of contact, she disappeared from the face of the Earth. No email reply, no call reply, absolutely nothing. I was in the dark on my move for several WEEKS before anything happened. I called daily to try to get in contact with any person from this company and I still had to wait several weeks for any person to reply. I had to constantly contact this company for 2-3 weeks for me to get any push on my belongings to move. This rep told me that if I had my belongings picked up 2 weeks prior to my arrival date that it would arrive by the time I moved. NOPE. MY STUFF ARRIVED 2 WEEKS AFTER MY ARRIVAL.
- Kevin of Sunnyvale

★☆☆☆☆
I spoke with service rep Vanessa ** and she took my inventory. She told me I would be able to schedule my move quickly because of the time frame I needed to move. I was told I would be paying for a full service pack and she assured me that the movers would handle everything when they showed up. I even went the extra mile and packed a few things in boxes myself. I paid a deposit of $1475 for the movers to come on Saturday and again she assured me I was paying for a FULL SERVICE PACK.
- Lenise of Lemoore

★☆☆☆☆
If I could give them zero stars, I would. After agreeing to work with this company, nothing went well. They quoted me a price based on a detailed itemized list of what I was moving then charged me $500 more the day of the move because they claimed it took up more square feet than anticipated. After researching this type measurement, it's really easy for moving companies to dupe people into paying more by charging per square foot versus by weight. Many states have actually made it illegal to charge based on square feet for this reason.
- T of Denver

★★☆☆☆
I hired ProMasters movers for my move to go <500 miles. They told me my belongings would arrive within 3 days and would not change trucks. Both were blatant lies and a number of my boxes were destroyed. The office staff was incredibly rude and vague. They also tried to give me 2 hours delivery notice while I was in another city after refusing to provide any idea of when the shipment would actually arrive. They also hired about other moving companies to fulfill different legs of the trip without telling me who had possession of my shipment or what the timing expectations were. The actual movers were very nice and did a nice job packing my things, but none of them actually work for ProMasters & I would not use ProMasters again.
- Theodore of Milwaukee

★☆☆☆☆
Do not hire this company for your move! They hired another company MoveR Van Lines & they charged $2,000 more when they picked up! They took my stuff from Phoenix to their home base in Las Vegas & unloaded it on 3/31 when I was moving to Missouri! I still do not have my stuff on 4/9! ProMasters will not answer my calls or emails! With the Coronavirus I am stuck in a empty house with none of my belongings! DO NOT HIRE THEM!!
- Jan of Pleasant Hill

★★★★☆
I got a promising offer from Promaster movers when I was moving to Texas. I agreed also to a temporary storage fee since I needed a place for my items while my new home was being renovated. I didn’t have much time for packing, so I entrusted them with that task as well. They handled my belongings carefully, also provided some specialty boxes for my fragile items. Everything went smoothly, so imagine my surprise when I discovered that my belongings couldn’t fit into the tiny storage unit. As a result, some of my boxes were moved to a storage located far away from my both homes and the delivery was 5 days late. I ended up feeling angry and disappointed with the poor outcome of their service, especially because they seemed honest and reliable at first.
- Felicity Bellamy

★★★★★
The best relocation service ever, is the experience I had with Promaster Movers I suspected that they had the diverse ability and expertise, but it was to the level they performed. I did my application with them online, and shortly they responded to my task details. They sent me a quotation that was favorable compared to the services they were to offer. I cleared all the payments, and the team was in Nevada ready for relocation to New York. They helped me put all the stuff together and loaded them to the van.
- Star Moreby

★★★★★
Great moving company from start to finish with Promaster Movers. Everyone was easy to work with, and remained professional even when I called in upset about the additional charges. I was extremely stressed out over moving, and tried my best to budget but I ended up being a little short on funds. Their customer care team assured me they would do their best to delay the delivery a few days so I could arrange for additional funds. I was able to lend money from a family member and delivery was right on time. I did have a few damaged items, but claims took care of that within 30 days, like they said they would. I would absolutely use this company again.
- Harry Sardem

★★★★★
I want to share my experience with Promaster Movers. I spent a lot of time looking into which moving company I wanted to go with. I’ve read so many things about people having horrendous experiences waiting couple months for their items having everything wind up broken and not having a professional moving company. I did not want to go with the broker, I knew that. This company went out of their way to make me feel as if I was in good hands. They did a fantastic job. Everything was on time, which is great to complete my last day at work. Everyone I spoke to was professional and guide. I would definitely use them again, no question.
- Yannie Depaolo

★★★★★
Promaster movers provided all necessary information and guidelines about how to better understand all tasks related to the move. From our first contact they seemed like a reliable assistance as they were willing to answer all my questions. They explained how to safely pack my fragile items and what type of packing supplies to use. Thanks to these amazing guys my move went smoothly without any delays or inconveniences. They made sure my belongings traveled safely, nothing got damaged and at this point I cannot say enough good things about their outstanding service. I have already recommended them to my friends. Great job!!
- Matt Landry

★★★★★
I hired Promaster movers because they left a good first impression on me. They seemed like an honest company. They explained the course of the move and what the moving day would look like. It was all clear from the start. To be honest, affordability was an important factor as well. So after receiving a quote, I had no doubt about who to hire. I paid exactly the same amount in the end as I didn’t incur additional fees. They are the best movers I’ve ever met! Just keep up the good work, guys! I will recommend their services to everyone I know.
- Roger Garcia

★★★★★
Promaster movers turned out to be very helpful and professional. They showed up early, packed up the rest of my items and loaded them carefully into the truck. They were very knowledgeable and accommodating and were willing to meet all my additional requests. In spite of operating in bad weather conditions, the movers were pleasant and friendly. They were a good investment and I won’t hesitate to contact them again if I have to move house again. Their services are affordable and comprehensive. I’ve really got a bigger bang for my buck. Highly recommended!
- Gina Harris

★★★★★
Promaster movers offered a quote that completely worked for my budget. I needed neither too expensive nor to cheap moving services and I was so happy that I was able to do business with them. We could not have asked for anyone better! This company was absolutely amazing throughout the entire process. They showed a great deal of respect and treated my belongings like they were their own. Dealing with them was easy from the start, I had a good communication with their customer service rep too. As a matter of fact, she called me after the move to ensure that everything went according to plan.
- Nadine Berger

★★★★★
Thank you Promaster!! I had a last minute move for a job relocation from NY to TX. I put my information online and was OVERWHELMED with so many calls and pushy salesmen. Vanessa really helped me understand what the moving process would really look like and worked with my HR department to set up the move. It wasn't much more expensive and I only had a few days to get ready for my move so I got the Full Packing option. The movers actually came in and boxed everything up for me. They even lowered the price a little on the day of the move because I had managed to sell a few times. The movers were late but it was last minute and Vianca in dispatch was super sweet and kept me updated. They moved me with almost no notice and got everything there with time to settle in before starting my new job!
- Stephany K.

★☆☆☆☆
If I could give them 0 stars I would. They act super nice and friendly when they are setting up your appointment but disappear as soon as you need them. The moving company they hired, since they are just brokers, overcharged me, ruined numerous items, and were immensely unpleasant. The Operations Manager from ProMasters said that they would follow up but never did. They will absolutely screen your calls as soon as you give them your money. Do yourself a favor and look anywhere else than dealing with ProMaster Movers.
- Katey K.

★☆☆☆☆
I itemized every piece of furniture I had and even over estimated with things I decided not to move with. When they arrived they claimed that I need twice the size as what they quoted me for at over twice the price. Also they told me they would call 48 hours before they arrive for the move. They never called they just showed up and I was not fully prepared so they wanted to charge me to help me pack. I spoke with their person in charge and they would not budge on the prices. Which was now way more than I was quoted. I ended up telling them to leave. I rented a uhaul and moved myself 11 hrs to another state. They never refunded my deposit and never answered my calls. They are untrustworthy, unprofessional and deceptive. I will never hire a moving company because of them. If I could give them zero stars I would.
- Rodger B.

★★★★★
Update! My cousin moved from MD to FL using Pro Masters recently per my initial suggestion (no pressure) and everything was seamless. The pick ups and drop off was within the time frame given. The movers were very kind and helped her even place furniture in the requested rooms. At they were really affordable saving her a few hundred dollars company to other quotes.
- Elizabeth G.

★★★★★
The reason I went with Promaster Movers is because they seemed HONEST when reserving. My sales rep was Jenna. Everyone else at other companies whom I spoke with it sounded like they were sales pitching me! This company told me the good, the bad and the ugly about moving. Move went smooth, and they get 5 stars in my book! I need to keep typing for my review so I'll say it was on time, and the price did not change since I told them everything up front.
- Roger G.

★★★★★
This company went above and beyond to inform me of everything to expect and how to better prepare myself for the move. At first I thought that they were being rather tedious in explaining every detail- but on move day, if it were not for them, I would have been lost, and most likely broke from the movers "packing prices". Needless to say I was fully prepared and packed and had no extra charges. Highly recommended to all my friends and family.
- Matt Landry

★☆☆☆☆
They act super nice and friendly when they are setting up your appointment but disappear as soon as you need them. The moving company they hired, since they are just brokers, overcharged me, ruined numerous items, and were immensely unpleasant. The Operations Manager from ProMasters said that they would follow up but never did. They will absolutely screen your calls as soon as you give them your money. Do yourself a favor and look anywhere else than dealing with ProMaster Movers.
- Katey Kimpel

★★★★★
Use this company if 1. You are going on a month-long vacation after giving them your goods. 2. You don't care if your items will arrive in time or they will arrive at all. It all started with a pleasing person who started the deal, the "relocation specialist". Before the deal, he is so nice that he says he is available 24/7 to help us. Then, came the drivers and unexpected things started to happen. Still at that time, we were too naive to suspect anything. We had told him what items we had. We actually overstated the amount of goods we had. We had less number of boxes than we estimated. Still, the driver charged us more saying our items took more space than booked. We were also charged fuel surcharge, in contrast to the deal. However, we did not care much. We were in a rush to leave the apartment we were living in. We came to our new place in Maine, hoping that they would arrive around 7/10/2019. We waited a few days, and when the goods did not arrive, we started calling them - the "relocation manager" and the customer service. For 1000-1500 miles, they said we need to wait for 2-14 business days, that's about the number of miles from pick-up to destination. They would never say where the goods were. All they said was, the delivery driver would call us 24 hours prior. Nothing happened. Then, they gave us the number of "dispatch center". Nobody picks up. There is no dispatch center. The "relocation manager" hasn't lost his cool, but the customer service has been rude when answering questions.
- Sagar Panthi

Rate this company

Name
Email
Rating
Review Content

People also viewed

Call
now