NoVa Express Movers

NoVa Express Movers

NoVa Express Movers

Quality of service: 4.2

Punctuality: 4

Accuracy of Estimate: 5

Customers’ rating: 3.6

✓ Trusted Mover

About NoVa Express Movers

Making the smart decision and taking advantage of NOVA Express Fairfax VA long distance movers & our full-service residential moving services, will make moving a lot easier and less stressful for both you and your family. In fact, we can take care of everything for you. From carefully packing your delicate china to crating your flat screen TV to shipping your vehicle, you won’t have to lift a finger or a single carton during your move, unless you want to.

Moving-Me about NoVa Express Movers

NOVA Express proudly provides local and long-distance services to both residential & commercial moving customers. With full-service local moving, you get it all. Their local movers will come to your home and pack everything up, protect your items, bring them to your new home, and unpack everything so you’re ready to go about living your life. With a combination of local packing and moving services, a smooth, easy move is just a phone call away. Order a free local moving quote and they will do all the job with pleasure.

NoVa Express Movers Licenses & Certificates

NOVA Express is fully licensed and insured to handle any type of move. The company is registered with the Department of Agriculture and Consumer Services. They also have FMCSA (Federal Motor Carrier Safety Administration) registration to legitimately perform interstate moves. The experience of the company and the training of the employees really set this company from others in the industry.

ICC MC number: 778790

US D.O.T: 2279652

(US Department of Transportation number)

Local State License: not provided

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What is NoVa Express Movers cost?

Be ready that the average interstate move is about $1200 together with local $600 according to customer reviews. Remember that prices also depend on such factors as date, home size, a shipment size, chosen services, and distance from A to B point. Also, many companies offer hourly rates. This is the reason why you better compare competing moving quotes from licensed movers with our tool here.

Get a Quote from NoVa Express Movers

We are here for you to perform a verified and trustworthy moving company to manage your local, long-distance, or interstate relocation. Having years of experience Moving-me is a proven team of professionals who are ready to provide you with the best variants of your forthcoming event. Operating from all over the USA we are considered to be one of the best moving quality&cost service selection companies. We highly respect your time and money and are doing our best to make your move fast, smooth, stress-free, and cost-effective. NOVA Express is a great representative of the modern move with highly experienced professionals and the latest moving equipment.

NoVa Express Movers Reviews

I found myself in need of moving out of storage with little notice. I called several providers who were booked. NOVA Express had a cancellation. I took a chance and am so glad I did. The crew that showed up took great care in getting me out of storage and setup in my new apt. Wish I had used them when i moved into storage but hey it ended well. They supported me and it was greatly appreciated.
- Debbie H.

I am still laughing. I paid these morons 2500 bucks to move my little three bedroom townhome, to a 7000 sq foot home, and they did not do it all. I had to get a moving truck today to finish. These morons also do not take my calls anymore. I am going to get them added to the Maryland and VA military black lists, file MD dept of labor complaints, and rip these morons in every way possible to not do this to other people. Check out the photo from what I had to do to finish. I am going after these morons!!!!!
- Matt L.

We had a wonderful experience with Rob, John, and Raphael. They were hard working, kind and funny, and very careful. You can tell these guys are professionals at this! They called on loading day to give their estimated arrival time and were right on time. Then on delivery day they called to say they were on their way to our new destination, and again when they were 30 minutes out. I chose them for my move from Fairfax, VA to Chesapeake, VA based on the rate being per hour (instead of some companies that use a flat long distance rate) since I thought we could beat the time estimated by having all our stuff packed well and organized in advance. We ended up paying half of what was quoted! It was a good deal and went smoothly! I also really enjoyed how communicative the staff was and the easy use of their moving online portal. Thank you NOVA Express Movers!
- Rosemary F.

If I could give them 0 star, I would! JUST LOOK SOMEWHERE ELSE; unless you are looking for an expensive mover who will break your electronics and disregard the contract. Don't let Ann's nice emails fool you. Things may break during a move; however, the way the company handles it, says a lot about them. They simply broke my 65" tv, I emailed them, called them every day, they simply transfer you to a number that no-one picks up! And any promise from Ann to get back to you means NOTHING! Here is the image of broken tv; you be the judge.
- Naser N.

Update: after 3 months the owner reached out to me directly to understand the problem and provide a resolution. The owner had cited system issues which had prevented them from seeing my claim/issue. Furthermore, he had assurances that his moving team is aware of this problem so that future customers may not have to go through what I did.
- James G.

I moved with Nova Express Movers and they lost two of my ~25 boxes, damaged my dresser, and scratched my hard wood floor. I understand stuff happens during moves, but what earned the company one star is a lack of follow up. I have gotten no response from the company after submitting an online damage form. I tried calling and could very rarely reach someone. The one time I did reach someone, I was transferred to the "operations" team which went straight to voicemail.
- Jade V.

Worst movers I've ever used. The time window of arrival was 9-10AM, though we were told despite the confirmation email received, the actual arrival time was 10:30AM. Either way, they showed up at 10:40 AM, which is still late. Movers were slow. You'd think this would equate to careful packaging of items, however almost every major furniture item was damaged one way or another (see pics). We attempted to resolve with customer service, but despite being elevated to a supervisor, we did not hear back despite multiple follow ups after more than a week. Best decision we made was to pay via credit card even though there's a fee, as we will be disputing the charge with our credit card company.
- Paul D.

Really really bad experience with Nova Express Movers. 1. They arrived late. We were the first window of the day and they still arrived late. 2. There was a fresh smell of weed from the truck. Sure it is legal but doesn't exactly give you confident your stuff will be moved safely. 3. Movers took a really long time to do everything, which would be okay except see below. 4. Stopped to eat a sandwich, but didn't stop the clock. 5. Noticed multiple things were damaged, even after the long time they took to poorly wrap things. Sent a complaint to Anne and she won't respond back with next steps after a week. This seemed a bit like a con. They responded immediately and were super friendly to schedule us then it was all downhill from there. We still have not heard back on our damaged furniture.
- Bran G.

We used this company for our last move a few months ago during the middle of the whole world situation. This would be our first time hiring a moving company instead of asking our friends to help. We got quoted for 4 hours I believe moving a 1 bedroom (it was a 2 bedroom place but only moving one of the bedrooms with the rest of the place to another 2 bedroom apt). We had two Movers that did arrive on time. Now I'm not totally sure what I was supposed to expect but they were kind of slow and I'm not sure very efficient? I felt like maybe a 3rd person would've been better to have. One would pack and the other would be moving the stuff - so you can see there that maybe that slows things down. When they got to the new place, one was unpacking and the other would bring the stuff in. Some of my cloth bags ripped because he was trying to carry too much at one time as well as some of my plastic bins. A few of our furniture pieces were scratched because it was squished in the truck (gaming chairs! office desk). The poor guy was sweating all over our stuff in which I had to wipe down and sanitize afterwards. With one person packing/unpacking and the other doing the moving, this was not efficient and caused us to have to pay more than we were quoted. I will not be using this company in the future.
- Jessica E.

Our experience with NOVA Express Movers was great! We had booked a move with another company that was a disaster and had to be canceled, so we were worried about getting it done on short notice. NOVA was very responsive in setting it up, we found days the next week that would work even in peak moving season, and they didn't require a deposit. The 3-man crew was efficient and friendly. They helped with disassembly and left furniture I didn't want for the trash. I was happy to have 2 of the 3 same crew members for move in the next day - William and John. They were familiar with my items, and they were understanding in working with us to separate items going to an apartment and others going to storage and taking them the different places. They also put all the boxes for the apartment in the right room by label, which I have seen not happen in other moves.
- L B.

Too bad I can't give 0 stars. They absolutely suck. Slow and when items are damaged, all forms of communication are turned off. Do yourself a favor - spend a few more bucks and go with a reputable firm.
- Jeff R

Adrian and Robert did great work. They were friendly, professional, and efficient. Would definitely recommend.
- CJ V.

This is my third or fourth move using a moving company in this area, also the worst. Here are some reasons why: Much slower than other movers I've used, stated they were moving slowly because they wanted to make sure they did not damage anything. Damaged a table I had just refinished and lost the leg on a another piece of furniture. Dropped and damaged other items. One of the workers kept telling the other to slow down and asking him "what's the rush?" The company called after the move to follow up and ask how the move went. When I said there were some issues and asked about the missing furniture leg, they quickly lost interest in how the move went and stated they were going to look for it. That was two weeks and and I have not heard from them since.
- Daniel P.

Used Nova express movers for my move form my apartment to a townhouse. We gave vivid detail on that we needed moved. In the end the amount we had to pay was double our quote. We had badly damaged furniture even though we had to pay for them to wrap it in plastic wrap and bubble wrap. Guys were nice and worked hard but did not have proper moving tools, a big enough truck, and the care to move our furniture undamaged.
- Justin W.

I had a fantastic experience with Nova Express Movers! I had a short window to move due to an unexpected opening. I contacted Nova Express who were fantastic. The movers: Adrian and Jevoy were super friendly, careful, and hard working. They took extreme care of all of my belongings. They were kind, talkative, and just all around GREAT guys and professional movers. HIGHLY recommend these Nova Express Movers as everything was handled extremely well! Thanks again Adrian and Jevoy! You guys were awesome!
- Adam V.

I don't usually write reviews but this company is worth the effort. I called several moving companies and this one had a reasonable price without seeming shady. Others were astronomical for moving my two bedroom apartment to a basement. Once I confirmed that I would go with this company Anne emailed an inventory to fill out and no deposit was required once I filled out the paperwork. She contacted me through email and then the day before the move to confirm. I was also contacted about additional services which I declined. I was told to expect the movers between 9-1030.On move day they called to alert me to the arrival. Rob and Ronaldo arrived at 9:40.. They were both great kind and considerate of my things. They wrapped my things in blankets and tape. It was a very hot day but they handle the move like champions. You were very fast and efficient and even let me help with directing where things should go. I would definitely use this company again for the kind of service, trustworthy Employees, and a reasonable cost. Thanks Joy
- Joy L.

I have used this moving company multiple times for moving and cannot say enough great things about them. They are quick to respond, great communicators, competitive rates and their team is professional and FAST! They show up with a smile and are efficient and hardworking. They are always finished quicker than expected and go above and beyond what is expected. I would recommend them to anyone needing an affordable and reliable mover! Great job!
- Susanne S.

This is the first time I have paid to utilize a moving service and Nova Express Movers was great! Being an active duty service member, the military utilizes movers which are the "lowest bidders" and as to be expected have very horrible results, so of course I was apprehensive about hiring movers. But after looking at reviews for Nova I decided to give them a try for our local move from a 2bd apartment to a 3 level townhome. From requesting a quote to booking, Nova was very transparent with their costs and gave me timely updates closer to my move. The day of the move I had Will, Dennis and TK, they were very professional, wrapped our belongings and furniture properly and placed mats on the hardwood floors. They were very careful and even upon arriving at our new home they were extra careful and even took off their shoes. They were also very fast, efficient and did not take their time. I highly recommend them! Very professional, great communication, great customer service, efficient and fast!
- Gerard C.

These guys are the real deal, if I can give more stars I would! The price was great for the professionalism you receive compared to the last movers we had used, who were a complete nightmare. Rashad, James, Antonio gave me a call as soon as they had finished the 1st job stating that they were done early and could come out earlier. Unfortunately we had to stick to our time of 3 p.m. as that is when we could bring the truck in and reserve the 1st location elevator. They arrived promptly on time and began loading the truck immediately. They were able to disassemble furniture super fast and were incredibly fast at loading the truck as we did have a lot of items... We got to the next location and the loading area was not big enough for the truck to fit all the way to the platform, that did not stop them. They were able to quickly think of a solution and pulled out their truck's ladder to reach the loading area which minimized so much more time and effort. They worked hard and were able to finish everything way faster than I had expected (I was thinking it would take 6-7 hours with the amount of items we had). They were exhausted, but super professional the whole time and I will be using Nova express movers again in the future as long as they keep hiring great talent like this.
- Gian D.

William and Yirgun were incredibly efficient and kind. They called and said they were running late, but once they arrived they made sure my move was as stress free and efficient as possible. They moved quickly, made excellent suggestions and delivered on their promise to move me quickly while staying within budget. I was very prepared and on guard after a prior terrible move with another company, but William and Yirgun with Nova Express were great to work with. There were no surprise or extra fees for long walkways or anything as some companies charge. I have moved several times and this experience was one of the best! I would happily use William and Yirgun from Nova Express for my next move.
- Deloris H.

I appreciated my movers for their quick thorough and careful approach to my move. They communicated with me and were happy to answer my questions along the way. Jonathan and Garrick arrived on time and had everything ready to go. They moved all of my belongings from point A to point B in a timely manner and at a great price. Nothing was damaged and I even made a referral during the move to a new neighbor of mine. I would recommend this company and will use them again in the future for my next move.
- Andrew S.

I purchased a couch set from someone 20 miles away and needed it delivered to my house. I was having a hard time finding a decent price for this small move. Orlando and Richard were on time and quick. When we realized the couch wouldn't make it down to the basement they made arrangements to bring it around the back of my townhouse.
- Nicole N.

Excellent experience with Rashad, Johnathan and team. They worked hard, were focused and worked really well as a team. They checked with us on furniture placement, were careful moving furniture in and out of the houses and cleaned up all messes. Definitely a stellar team- 5 stars all around!! Ask for team Rashad for your move!
- Kris B.

We used Nova Express Movers for our recent move and they were fantastic from the start to finish! I filled out an inquiry through their website and Dana reached out to me by the next business to discuss their process and pricing. We were able to schedule our timeslot without putting a deposit down, and they sent confirmations prior to moving day. An inventory list is requested prior to moving day (how many boxes, couches, TVs, etc.) and they are able to provide materials (boxes, wardrobe closet boxes, etc.) as well. Dana responded quickly to all of our emails which was much appreciated. On moving day, Rashad called me 30 minutes prior to his arrival to let us know he was on the way. His team also consisted of TK and Jevoy. They were all careful with our items, efficient, and quick! They also provided us with additional boxes (we underestimated how many we needed) and assisted us with partial packing. Once we arrived at our home, they were able to unpack everything out of the truck quickly. Our move was completed in about 6 hours. A few days later, their office manager called to follow-up to see how our experiences were and if there was anything they could do to improve, which was a positive sign that they are always looking to refine their services! Overall, the pricing is very fair for the area and I appreciated the swift communication as well as the friendliness and efficiency of the movers. I'd definitely recommend them for your next move!
- Annie P.

I got a call from them at 8:50am letting me know that they were 15 minutes away, but they didn't actually arrive until 10:10am. I was given a 9am-10:30am arrival window when I booked their service, so technically they weren't late, but I was confused as to why they stated they were already nearby at 8:50am. They also set my contract start time to 10:00am...when they got there at 10:10am. Arrival timing aside, I felt like the movers were incredibly slow. All of my stuff was located in a garage on the ground floor connected to my driveway where it was last left by my previous movers (NY-based). It took my previous movers under two hours to disassemble all my furniture, pack up random pieces, and put everything in the truck that was parked 3 stories up and around the corner. These movers only had to move the items 10 feet away and it took longer to do so. They kept asking me if I needed anything wrapped, which I thought was odd because my last two movers wrapped everything (quickly) without having to ask me. When we finally made it to the new house, again, it felt like they were moving so slowly. They were going to leave without assembling my bed, which I specifically asked for when I booked the move. The bed assembly added another hour because they only had basic screwdrivers to assemble everything. They were initially asked to assemble my vanity too, but after their performance with the bed, I opted to put it together myself and save my $109. They were fine in that they got my stuff from point a to point b just fine, but I spent way more than I anticipated because the movers were moving at snail pace. They're not the worst, but there has to be someone faster.
- Hillary H.

I've moved several times within the DMV with various companies and this was my best experience so far. I will admit the upfront process was a little lengthy to confirm everything but I have never had better, more friendly, careful movers than the two guys who helped us! They wrapped everything that could even potentially get damaged and handled a three stop trip perfectly. So quick, so careful, wore masks, I will use them again!
- Sarah L.

These movers are terrible and the company is made up of scam artists. I have moved studio apartments and one bedrooms multiple times, and they took the longest amount of time by several hours. They charge significantly by time and then purposely move SLOWLY so they can charge you more. They didn't even finish putting everything back together (see attached), I had to kick them out because the clock kept ticking. They also charge you for materials and they will be sure to use as much tape and packaging as possible to bump up that final bill. I needed industrial strength scissors just to cut through some of it. When we complained, the manager said he would ask his guys about it, as if they were going to say "yeah we were slow." He never got back to us. Lots of movers in the area, find someone else.
- Alex G.

I would give this moving company 0 stars if I could. We called them and they quoted us $370 for two hours to move one bedroom worth of stuff to our new apartment from a storage unit not even 30 minutes away. The movers showed up with 2 people and worked EXTREMELY SLOW! A job that should've taken no more than 3 hours took over 5 hours long because the movers were taking their sweet time. They were milking the clock and taking as much as time as they could in order to make more money. In the end we ended up paying over $700. Do yourself a favor and DO NOT use their services. They are extremely unprofessional and SLOW! SPEND YOUR MONEY ANYWHERE BUT HERE! You're better off hiring some worker from the street than these people. ABSOLUTE RIP OFF!!!!
- Jonathan O.

My husband and I recently bought a house and it required us to move belongings from my mom's house where we stored a bunch of furniture, to our apartment, to our final destination, our house. The move crew (Robert, Khari, Tyrone, and Jooso) were absolutely phenomenal. I could not believe how quick and efficient the team was to move our stuff from two locations to our house. It was one of the hottest days of the year and the guys never complained. They were super friendly, we cracked jokes the whole time, and made our move seamless. My husband and I had a horrible experience last year with a different company that broke a bunch of our items, but the Nova Express crew treated our belongings with care. This was our second time using them and we would be happy to use them again! The first time we used the company, David and TK moved our belongings from my friend's house that was graciously donating a bunch of furniture to my husband and I to my mom's house. They were also a great move crew that handled our items with care. Their service made us open to using the crew a second time, and we are glad we did! We appreciate everything the Nova Express company has done for our family. Thank you for great service!
- Adrienne W.

My worst move ever! Slow sloppy work and broken items. I will never use NOVA Express Movers again! I've moved quite a bit over the years especially various apartments here in the DC area. The last couple of moves I've just hired movers instead of friends so that things could be more efficient, quicker and so I wouldn't have to worry about having something broken. I used NE during my last move and has a great experience. I never imagined this one could go so badly. I moved from a one bedroom to a two bedroom condo -- both with elevators. I shed a lot of furniture, I only moved a bed, a chair and a small desk. Everything else was boxes (26 to be exact) so I expected an easy move. NOPE! My one bedroom move 3 miles away took 8 hours!!! 8 [email protected]? hours for one bedroom costing me over $1000. The cwere nice and friendly but were incredibly slow and inefficient. Despite working so slow multiple items were broken or scratched --- they just didn't show care for my things. No only was this the most expensive move but I lost more items due to carelessness than I ever have with other movers, friends or heck even the folks at the Uhaul rental. Disappointed to say the least. I don't know what happened to NOVA Express... they used to be a good company... Never again.
- Dana B.

Nova Express Movers made my move super easy. All of my belongings were transported from point A to pint B efficiently and at a very reasonable price. I had some large items (television, mattress, coffee table, piano, etc.) that were all handled with care and there was no damage. I was moving in Arlington from one apartment building to another, and the move was completed in 3 hours. They supply blankets, plenty of tape, and have all the tools necessary to make the move seem simple. They have plenty experience doing moves, and you could tell. If you pay with cash they give you a 5% discount. And if someone referred Nova Express Movers to you, they give you an additional 5%. I would definitely recommend Nova Express Movers for your next move!
- Chad H.

I have used Nova Express Movers multiple times now, and they have never disappointed. This past time, Orlando, Rolando, and Eric continued that excellent service, and during the coronavirus quarantine, no less. Nova Express professionally blankets and wraps all of your furniture and uses dollies to reduce risk to your belongings. They also took my bed apart and put it back together without having to be asked, and no additional charge. Their employees have always been friendly and knowledgeable to me. I'll use them yet again next time.
- Ally B.

I never leave reviews for businesses unless I feel VERY strongly about my experience with them - and I have to say that Nova Express Movers met that threshold! I did a local move in the D.C. area from a one-bedroom apartment to a condo building with a strict move-in timeframe, so I had some special requirements to deal with during both the planning and execution phases. I have to give huge kudos to Anne, who was extremely responsive to my initial inquiry (she got back to me within 10 minutes) and then worked through the weekend to coordinate many of the finer details with me. She just wanted me to feel good about getting the exact services I needed, right down to the number of crewmen and what each additional box would cost if they needed to bring in anything extra. Nova Express was NOT the cheapest quote I received, BUT this extra level of communication, especially via email and during irregular hours, really sealed it for me. Jaime, Rafael, and Osmar did a PHENOMENAL job from start to finish on the big day, which was as hot, humid, and miserable as any in metro D.C. this time of year. I was most worried about my 750-lb, very valuable upright piano that I had only ever used dedicated piano movers for in the past...but they nailed it, making great use of my own leftover shrink wrap and tape on top of their blankets to keep my precious asset safe. The guys were also super creative with my other leftover moving supplies - in a swift move, Jaime whipped out the box cutter to fashion a "custom" TV container from the cardboard odds and ends lying around. As others mentioned, the guys disassembled and reassembled my furniture quickly and without complaint; actually, they seemed to really enjoy figuring it out! You have to find the fun in what is otherwise a brutal and grueling job. A reviewer before me wrote that their Nova Express crew moved very slowly and that this made them "scam artists" experience was that the crew did their due diligence to make sure everything was safely cushioned before leaving my apartment, and then took a little extra time to arrange the truck in the same way. I would rather pay for an extra hour to get a thorough, well-done job than replace hundreds of dollars worth of items on the other end. But if you do find yourself in a time crunch, these guys can move FAST; I had a short move-in window at my destination, and the crew really hustled to get everything off the truck and settled - again, without any complaints. It turned out that two small under-bed IKEA storage drawers had broken in the truck, and Jaime was profusely apologetic about the situation, even offering to work with me on the final bill. I told him not to sweat it at all, since cheap furniture is bound to break one way or another anyway. He was VERY hesitant to accept that answer, which just showed me what a class act he is. That said - if you are moving something that is extremely valuable to you, ALWAYS do it yourself to avoid the possibility of an awkward conversation with your movers later, and accept that no matter what you do, SOMETHING will probably not survive your move. At the end of the day, these guys got a well-deserved tip and the company gained a very satisfied customer. If the owner of Nova Express is reading this: give these people a raise! In this time of COVID, people are showing their true colors, and these pros showed me how committed they are to serving the customer, regardless of what their needs may be. I truly appreciated it, and I'll be spreading the word to anyone I know in the area who needs a great move at a fair price.
- Paul C.

I would not recommend NOVA Express Movers. The best part of their service was that the men doing the actual move were friendly, courteous, and generally careful. Besides that, the move took way longer than what they had estimated, even after we told them exactly what was being moved in advance. One of the movers showed up without a mask after everywhere on their website promised COVID safe precautions, then told us someone would bring him one and that never happened. Worse, one of our pieces of furniture was broken, and after agreeing that it was broken and they owed us the insurance money for it, we have not heard anything back from Anne or their customer service. They agreed they owed us money, and it is now over a month after the move and we have not gotten it. I have followed up three times in the past week alone, and have not received a single response. I hate to give a bad review because the movers themselves were very pleasant to work with, but I am appalled by the customer service following the move. I understand it's always a risk to hire someone else to move your furniture and that mistakes happen, but that's why the reliable customer service is so important. Definitely not worth the risk to hire this company.
- Jay Rad

Very Professional. They were very transparent with the pricing, very careful when moving things. Very thorough, and friendly. What more can you ask for? If i had to move again, i would use them again 100%. Thanks guys!
- Aldrich S.

ORLANDO and ADRIAN These guys are AMAZING! Extremely proficient, professional, courteous, experienced, careful and expeditious! Well worth making the call to hire this team if you're planning a move.They did a great job moving our furnitures and stuffs in our new 3 storey townhouse.If you have any apprehension about which company to call for moving, look no further. This is the company to call.JOB WELL DONE!
- Carla B.

Wow, these guys started at 10AM and finished our move at midnight - and they were working their butts off the entire time! Additionally, each and every one of the movers was super polite, respectful, and so professional. Not a single one of them had a bad attitude even though they were dead tired by the time the move finished - imagine working so hard moving for 14 hours and still having a smile on your face when dealing with customers. We have moved around a lot but never had movers this good. These guys should be your first and last call if you're looking for movers.

This is the 2nd time I have used Nova Express Movers and for the 2nd time the experience was amazing. Joseph and his team moved all of my things from Maryland to VA in record timing. My home in VA has 3 flights of steps which they all conquered with no problem. Joseph, TK and Matthew were an outstanding trio. I couldn't have done the move without them. Thanks again for all of your help!!
- L P.

We did a full service move (pack one day, move the next). The foreman on packing day requested a larger truck but a smaller truck was sent the day of the move. The movers had to make two trips as a result of the smaller truck. We were charged the $200 hourly rate for the extra time it took them to drive to the old house and back. Not to mention the extra time it probably took them to pack everything into the smaller truck. We had no issues with the crew, they seemed to work really hard. The crew was tipped generously each day and we provided them lunch. It's not the cost of the move that's the issue it's the principle that we were not provided an adequate truck but were still charged the extra time.
- Hong K.

I needed a moving company to help rescue a couch my previous rental trapped in the unit (long story). They were quick to respond and able to accommodate me. The movers were friendly, punctual, and hardworking professionals. I was very pleased with the quality of service we received despite it being a small job. My only complaint is some of the surprise fees. Their prices are competitive with other companies so no need to hide fees.
- Jessica E.

Nova Express was fantastic for our local move within Arlington. Although we made a somewhat last minute query, they were able to fit us into the schedule with less than two weeks notice. The office manager Dana was very responsive to my request within an hour of submission online, and the moving manager Kay was also very responsive to my check-ins on scheduling the day-of. While the team arrived slightly later than originally expected as we were their second move of the day, Jevoy and Ola were cheerful, hard-working, and exceptionally helpful as we simultaneously finished packing some remaining boxes and disassembling the bed while they worked on filling the truck with the other furniture and many boxes. We had more boxes than originally estimated and also some hiccoughs with freight elevator access, but they were troopers despite working for seven hours getting everything moved. All our furniture was well protected and they placed it all where desired. Based on our experience, we would be more than happy to hire Nova Express Movers the next time we move.
- Courtney W.

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