Family First Moving

Family First Moving logo

Quality of service: 3.8

Punctuality: 3.6

Accuracy of Estimate: 4.4

Customers’ rating: 3.5

✓ Trusted Mover

About Family First Moving

Family First Moving is a local family-owned business with a commitment to providing our customers with a professional, smooth relocation. We understand that moving is a very stressful time, and we do all we can to make the transition easier. Our rates are below most competitor prices, and we provide additional services, such as packing and selling boxes for the convenience of our customers. We strive to be careful and courteous at all times. We are members of the Stow-Munroe Falls Chamber of Commerce and have an excellent rating on Angie’s List! Our motto is “where quality service is still important!

Moving-Me about Family First Moving

Family First Moving, Inc. in Stow, OH, offers top-notch services to safely pack, transport, and unload your items. Family owned and operated, this moving company understands the importance of providing the best services for your household. Their team works hard to provide relief for any worries you may have during your move. The moving helpers will treat you as their family member so that you feel safe and comfortable during your move. The company only hires those individuals that exhibit good moral character, prove to be responsible, and work diligently.

Family First Moving Licenses & Certificates

Family First Moving is fully licensed and insured to handle any type of move. The company is registered with the Department of Agriculture and Consumer Services. They also have FMCSA (Federal Motor Carrier Safety Administration) registration to legitimately perform interstate moves. The experience of the company and the training of the employees really set this company from others in the industry.

ICC MC number: not provided

(Interstate Commerce Commission Motor Carrier number)

US D.O.T: 1170948

(US Department of Transportation number)

Local State License: not provided

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What is Family First Moving cost?

Be ready that the average interstate move is about $3100. Remember that prices also depend on such factors as date, home size, a shipment size, chosen services, and distance from A to B point. Also, many companies offer hourly rates. This is the reason why you better compare competing moving quotes from licensed movers with our tool here.

Get a Quote from Family First Moving

We are here for you to perform a verified and trustworthy moving company to manage your local, long-distance, or interstate relocation. Having years of experience Moving-me is a proven team of professionals who are ready to provide you with the best variants of your forthcoming event. Operating from all over the USA we are considered to be one of the best moving quality&cost service selection companies. We highly respect your time and money and are doing our best to make your move fast, smooth, stress-free, and cost-effective. Family First Moving is a great representative of the modern move with highly experienced professionals and the latest moving equipment.

Family First Moving Reviews

After making an appointment weeks in advance for our move, and them confirming with me the Monday before - THEY FAILED TO SHOW UP TO MOVE US!! We had to be out of our house that day and had to hire another moving company last minute for over double the cost. DO NOT USE THIS COMPANY. They don't answer their phone, mailbox full, etc. or return messages in a timely matter!!! VERY UNRELIABLE. Unapologetic and unprofessional!!
- Sarah Sarka

DO NOT use these people. I am very disappointed after they came highly recommended from a coworker. They don't answer their phone or return your calls and they take their time getting to you and moving your stuff. It took them over 5 hours for maybe a 3.5 hour job and we only moved 5 miles away. All they had to do was move the big stuff, I moved all of the little boxes and stuff myself. I wonder how long it would have taken them if I had them move everything. They left grease and dirt stains on my couches and they broke the leg on a stand-up mirror. One of the movers said that he could take and get it fixed no problem but then a day later I found the leg in an empty box in the garage. I would not recommend them to anyone.
- Karri Rothe

They cancelled on me less than 12 hours before the move was scheduled without any logically sound basis for the cancellation. The man on the phone, who claimed to be the owner, stated that they did in fact have trucks available but refused to use them because they were not as fuel efficient as the trucks that they preferred to use on longer distance moves. He justified the last minute cancellation by repeatedly stating that "people make mistakes." Adding insult to injury, he stated multiple times that I would be refunded my security deposit, however, what they ACTUALLY did was CHARGE ME TWICE! I now have to dispute the charges and have gone to the Better Business Bureau (N.B. the Akron BBB lists Family First Moving as having 10 unresolved complaints at this time). We ended up using "Move It Now" to do the move for the same price, and they were fantastic. The "morals" and "values" that Family First Moving proclaims on their website are NOT reflected in their practices. AVOID FAMILY FIRST MOVING LIKE THE PLAGUE!
- David Widow

We were scheduled to begin at 8am. After going until roughly 1pm and still at the old house, the movers stated that another crew couldn't handle what they were moving and they had to go help them. So, they left our old house with an entire truck full of our stuff to go help the other crew, and we didn't see them for another 3 hours! After that, they sent the truck to the new house to unload and then sent the other crew to our house with an empty truck. We had no idea on the time frame for this, so my wife and I had to split up between houses and sit at each one until they showed up. The manager acted as if he was doing us a favor by not charging us for the time they were not helping us (no kidding), but then proceeded to charge us for the extra 2 guys they sent to try to make up time. By 5:45 we had somewhere to be and could not stay while these guys were still going and had to have my mother in law come over to take over. When it was all said and done this took 12hrs to move out of a 2000 sq ft house. The guys were friendly enough, but the management is downright awful and has zero respect for the customers.
- David patterson

Terrible! They showed up three hours late, which resulted in them having to come back on Saturday (charged us Saturday hours for workers), they destroyed some our best furniture and then denied the insurance claim. I wonder if they're even insured! It's a disgrace that they use Christian symbols and pictures of U.S. Marines on their trucks for advertising! Would never recommend them!
- Colette Gschwind

Family First was awesome. The movers were polite and accommodating. The price was lower than a lot of other in the area. I would definitely use them again.
- Theresa M

Very curteous movers, New Management and new crews! very respectful and careful and timely.
- Johnathan Morris

Family First movers did an outstanding job for us AGAIN !!! I used them 6 six years ago to move and then just last month. Theresa in the office was very helpful & friendly. The (2) gentlemen movers were very professional, friendly and very careful with our furniture. They moved us in half the time we thought it would take !!! Awesome moving company all around. I would give them more stars if it were possible.
- Rita Ferraro

My experience with Family First was excellent. Scheduling was easy and they had helpful tips to make the move go smoothly. They arrived promptly and worked efficiently yet very carefully getting our furniture loaded onto their truck. I would highly recommend this moving company. Thank you Leo and Jonathan for a stress free move!
- Bev Murtagh

My mother had enlisted the help of Family First Moving, and I would give a higher star rating, if possible. To start out, it was a horrid, disgustingly rainy and cold day. The Team that helped my mom move, was not only professional, but efficient and made this the best experience. There was so much to move, and much that we planned to move on our own (for we didn't get to box everything as planned). To our surprise, they took and moved everything without judgement or complaint. They were a great group of hardworking, funny, truly kind, good-hearted, and down-to-earth people. I cannot speak highly enough of them, and when my mom's new house is ready, we are using them again, because of the experience, professionalism, kindness, and care that this company earned. I Highly recommend this amazing company!
- Angelique Osborne

Would give zero stars if possible. We received an estimate from Leo on February 12, 2018 for our household move with packing and loading scheduled for May 2 & 3, and moving on May 4, 2018. Leo visited our house a 2nd time on April 17 and confirmed the move, packing, materials, etc. On Friday evening, April 27, I receive a call from Jamie, the "owner" stating they cannot do the move for the quoted price and says I have to pay $1000 more. Needless to say I have contracted with another mover. Avoid Family First movers at all cost. It will worth it to you to pay a little more to hire a reputable, reliable mover that doesn't try to extract more money out of you at the 11th hour.
- David Gardner

I worked as a crew leader and schedule manager for this company the past two summers. I was not paid to say this, but the abysmal reviews on here inspired me to do so, as this company has been so kind to me. The only time I've seen the company act poorly is through the management of Leo or John (who some of these comments are against) and they are currently both fired with the company being under new management. This company does not accept any kind of poor customer treatment and are fast to fire those responsible. My crews have personally never committed any damage and the only time jobs have ran over the estimate is if the customer adds things last minute or forgets to mention something about their house that makes it harder to access. I've seen nothing but hardwork and respect from the front lines to the highest management and it's been a pleasure working for them through my college years.
- Cullen Westerfield

I recently moved with Family First about 2 weeks ago. The sales team was friendly enough, but admittedly, I was a bit nervous after reading some of these older Google reviews. However, I can assure you that my fears were put to rest! The crew I received was incredibly friendly and hard-working, and finished right within my estimate with no damage. I would recommend this company to anyone!
- Jaxk0772

Excellent very efficient work and great prices,,Thanks
- Patrick Jordan

Reese and Mike were very caring and compassionate. Their presence was actually healing, and I was so grateful for them at this intensely difficult time. I was deeply embarrassed about my situation and limited readiness to move, and thank God they were totally kind, lighthearted and NON judgmental. The only suggestion is to make sure they call ahead to confirm the day and time, as I might have had more boxes ready if I knew for sure. Thanks again for everything though!
- Megann Harris

Excellent service!
- Cathy H.

The crew was friendly and kind but very inefficient. The truck arrived late. They carried each box by hand, as opposed to every other mover I’ve had who put two or three on a dolly. When I was moved into the home we left, the moving truck put a ramp from the truck to the porch, saving time by eliminating the steps. We offered this suggestion and they didn’t seem interested in working smarter which ended up costing us the time they weren’t saving. Even though we moved less than what we accounted for on our estimate, they weren’t able to fit it all in the truck leaving us to move the rest. I appreciate their hard work and honesty (they surveyed and reviewed damages-all small scratches and dents which are to be expected) but am disappointed things didn’t go smoother.
- Courtney Root

Best moving business out there! The men are very well organized. No complaints! Theresa has to be one of the nicest people in the world. I had no problems with this moving company and would 100% recommend it!
- Talia Westerfield

I had Family First Moving help me move out of my house a few weeks ago. I was a bit skeptical at first, but they reassured me. I have no complaints, and think they did a really great job.
- Mary Johnson

This company was terrible, unprofessional and outrite rude! Thry were telling me to leave half of my stuff at the old place, including my clothes. I had 2 be firm with them. So atleast that will be done. They were arguing with me over every box. So then they left some of my havy stuff there instead of talking it to storage. Now I have to pay my old landlord to remove it from there on top of what I alteady paid 2 those so called movers. And on top of all that " movers" didnt give me a single receipt and charged me over the quated price. Please, if u can help it, NEVER USE THEIR SERVICES!!!
- Yelena Krupnik

Horrible company. Can’t return phone calls. Promise to show and then says I’m not on schedule. Should be called Failure First Moving
- Margareth Barth-Long

From start to finish, my move was smooth as silk. I received a prompt response on the first day I inquired about the move. I was given a more than fair quote and was scheduled on the day I wanted..which was only 3 weeks away. The men, Shawn and Gabe, were more than accommodating, courteous and very professional. They moces quickly without one iota of hesitation. I highly recommend this company for your moving needs. Thanks again for everything!
- Leslie Armstrong

Okay, I’m gonna keep it real. Family first is messy and unorganized. I moved down to Akron and worked here for about 2 months. Most of the workers are chill and the pay was good. Jamie the owner, is really what makes the company TERRIBLE. He is an alcoholic and most of the time is drunk when on the phone with customers. He still owes me a check from the last couple weeks I worked for him. If you’re an African American like myself, GOOD LUCK. He will tell you that the truck will leave at 9:00am sharp and that the truck(s) will be there no later than 9:30am (or however long it takes to get to the destination), and there were multiple times where we didn’t leave until 9:30/9:45 and it costed customers a lot of extra money because of this. He doesn’t take care of his trucks, one time we had to drive all the way back to the shop in the moving truck with no headlights or good brakes from Mantua, and another time, one broke down on the way to a customers home. He pays his workers by leaving checks in either the mailbox at the shop or he has them pick them up in his old convertible at his residence. There were also many times where I’ve heard Jamie cuss out customers over the phone while drunk when they try too tell him the issues they’ve had throughout their moving day. Some of the movers are either too old or just lazy or inexperienced. Sometimes there’s damage done to items/houses because movers are not careful. If you try to tell Jamie that you are unhappy about anything as a customer OR employee, he will disrespect you, cuss you out and tell you that you’re wrong, which is HORRIBLE customer service. I can literally start a moving company tomorrow and it would go a hell of a lot better than whatever is going on at family first moving, or should I call it “Jamie First Moving”. I wish I could post the screenshot of our text messages so everyone can see how terrible this company is. If you are looking for a quality moving company who actually cares about you and your personal items, DONT go to family first. I’m currently in the process of suing the company for the money I am owed. You’re better of renting a Uhaul and grabbing 4 guys off of craigslist.
- DJ Haggins

The young men were careful and fast, respectful and very good at their jobs.
- Cindi Martin

Hard working and courteous movers did a great job
- maxr236

This Moving Business is one of a kind! I used them last Friday and they were extremely efficient. Rece and Taet did a great job. I would 100% use this company again.
- heather moore

After looking threw some of the reviews, I was hesitant about using this company, but I couldn't have been more wrong. The men worked fast, and they were very accommodating. The office lady was one of the nicest and most respectful lady I have ever seen. I have no regrets with this company and I would advise it to anyone!
- Marcy Jen

The men did a great job!
- James Hover

Don’t let the reviews scare you! This company did a great job with my move! They have good fair prices and great service!
- Zelana Jones

Would give zero stars if possible. We received an estimate from Leo on February 12, 2018 for our household move with packing and loading scheduled for May 2 & 3, and moving on May 4, 218. Leo visited our house a 2nd time on April 17 and confirmed the move, packing, materials, etc. On Friday evening, April 27, I receive a call from Jamie, the "owner" stating they cannot do the move for the quoted price and says I have to pay $1000 more. Needless to say I have contracted with another mover. Avoid Family First movers at all cost. It will worth it to you to pay a little more to hire a reputable, reliable mover that doesn't try to extract more money out of you at the 11th hour.
- David G.

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