Bekins Van Lines
✓ Trusted Mover
- Address: 8010 Castleton Road, Indianapolis IN, 46250
- Site: bekins.com
- Phone: (866)-799-7198
- Email: [email protected]
About Bekins Van Lines
Bekins has thrived for more than a century because we’re resourceful and adaptable. And those qualities have served us well in finding innovative solutions to our customers’ complex moving challenges. No matter what type of move you’re planning, Bekins can handle it. From single-person relocations to large families and fast-paced corporate moves, we’ll tackle each one with industry-leading know-how and friendly professionalism. At Bekins, our decisions are truly based on customer’s needs. That’s why we’re always transparent about the details of your move. As a Bekins customer, you can rest easy knowing that your possessions are in good hands.
Moving-Me about Bekins Van Lines
When people ask why they should choose Bekins, a big reason is because of the experience and dedication of their leadership team. Their ability to identify trends within the moving industry—and to adapt their business accordingly—is unmatched. They help ensure that their customers’ needs are always met, and provide the guidance they need to continue to be a leader in the moving business. The Bekins agent network is among the best in the moving business thanks to our dedication to working with qualified, expert moving professionals.
Bekins Van Lines Licenses & Certificates
Bekins Van Lines is fully licensed and insured to handle any type of move. Bekins Van Lines is registered with the Department of Agriculture and Consumer Services. They also have FMCSA (Federal Motor Carrier Safety Administration) registration to legitimately perform interstate moves. The experience of the company and the training of the employees really set this company from others in the industry.
ICC MC number: 770031
(Interstate Commerce Commission Motor Carrier number)
US D.O.T: 2256609
(US Department of Transportation number)
Local State License: not provided
What is Bekins Van Lines cost?
Be ready that the average interstate move is about $5000. Remember that prices also depend on such factors as date, home size, a shipment size, chosen services and distance from A to B point. This is the reason why you better compare competing moving quotes from licensed movers with our tool here.
Get a Quote from Bekins Van Lines
We are here for you to perform a verified and trustworthy moving company to manage your local, long-distance or interstate relocation. Having years of experience Moving-me is a proven team of professionals who are ready to provide you with the best variants of your forthcoming event. Operating from all over the USA we are considered to be one of the best moving quality&cost service selection companies. We highly respect your time and money and are doing our best to make your move fast, smooth, stress-free and cost-effective. Bekins Van Lines is a great representative of the modern move with highly experienced professionals and the latest moving equipment.
Bekins Van Lines Reviews
★☆☆☆☆
“
We have done four major moves cross country in my lifetime we have used several large corporations with very little issue. This last move we chose BEKINS to move from Miami to Los Angeles. This is been the worst experience from start to finish. Not only were they not able to have enough room on one truck for all of our items, we had to wait for a second delivery truck to come a week later with our remaining belongings. During the course of the move several things were damaged including a spin bike, two floor lamps etc.... But the most alarming thing is I had over $24,000 worth of high-end watches and jewelry stolen from me. When I asked to have a list of all the names and contact information for the police report the moving company was not able to provide all the names of the people that were in my home. They allowed illegal Packers and movers in my home. It's very unsettling knowing that the people have not had background checks done and were able to steal my items without the company knowing who these people are without being able to track them. Total invasion of my privacy and security of my family. These people could probably come back at any given time to my home to rob or harm us. I made a police report and filed a claim with the moving company and all they want to do is settle for $445. This is absolutely ridiculous and it doesn't stop here! How can a major cooperation allow people into your home without credentials? Not acceptable. Not legal. Not ethical.”
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Tamany Silvestro
★☆☆☆☆
“
Worst movers, customer service and moving experience in my life. Was moving from East Coast to West Coast to start new job on 9/24. Met with local Virginia Wheaton Worldwide/Bekins Sales Manager to get move estimate and was told if I didn't move out 9/8 Saturday, which they charge an extra $150 for weekend pickup, my delivery window of 9/15-9/22 wouldn't be met with them arriving in time for me to unpack, set up and start my job. They wouldn't provide anything last minute if I needed a last minute box or something. No wardrobe boxes, no tape, nothing. If I wanted anything day of or prior I'd have to drive out far to a location to purchase/pick it up, which isn't possible working a 50 hour week. I had an empty apt. to move to in Seattle, but couldn't book a flight from East to West coast not knowing when they would arrive unless I wanted to sleep on the floor or get a hotel which is super costly in downtown Seattle where I would be working. The movers arrived late on 9/8 and had to hurry at the end because the move elevator was only reserved for the window they gave me. As a result, I wasn't able to see the truck, my stuff loading in, or the weight of shipment as I requested and signed to in my contract because of their arriving late and needing to hurry at the end as the moving elevator reservation in my apartment had ended. As explained to me it had to go out by this date or it wouldn't get to the West Coast in the delivery window they gave me in time. I couldn't move out any sooner due to work and real life it had to be on a weekend. 9/10 the stuff should have been on a truck making its journey. Because I had such a small moving load it would go on a big truck with other moves stopping in Colorado, then Utah, then Seattle my final destination as told to me from the start. When I called 9/10 it was still sitting in the Virginia warehouse and after being transferred around to many agents no one could tell me why it was still sitting there and was told to call back later in the week, but assured me everything would get there on time. 9/12 I called back and got the same experience. Still sitting in Virginia, no one could tell me why or give me an answer. This major moving company had no answers and told me to call back later. 9/14 I call back and the same thing. No matter how I escalate or who I ask for or talk to my stuff is sitting there still when it should have left days ago. After managing to transfer enough times to get someone, they informed me it is still sitting in Virginia, no idea why, and a truck broke down and they have no more information. So in this major moving van line, they have 1 truck in the whole fleet across all 50 states apparently. And to try calling back next week. I called back Monday 9/17 now a week later, and they said it was still sitting in Virginia, they didn't know why, maybe the office was closed on the weekend and wouldn't let the driver in they didn't know. Finally that night it left. They had already missed their 9/15 earliest window date keeping in mind the whole reason I rushed and paid extra for Saturday pickup was to be there or be near there already. They called me the next day and the agent said "Well I have some good news" which gave me hope. This was flat out sarcasm and attempted humor on their part. She said for whatever reason there is no way they can make my delivery window having been a week late leaving, she didn't know why it was late leaving or why it sat in Virginia but she could hope for a 9/28 delivery now. Mind you I had already paid over $2300 initially to have them load the truck and supposedly leave right after and still owed more than amount remaining after they delivered the goods. After explaining how unacceptable and disgusting this experience and service has been and that I was starting work 9/24 with an empty apartment and no stuff or work clothes other than one suitcase prepped for an extra few days just in case, they offered $150 if I provided receipts per day to cover meals, bedding, sheets, and said they would cover a hotel until it arrives. Which sounds fair on paper. But the description was murky and unclear. When I clarified the offer they in fact revealed, $150 a day total was supposed to cover everything. Food, hotel, sheets, bedding, air mattress, etc. All purchases. In Seattle downtown where my job is you can't find a hotel in September anywhere for under $400-600 a night minimum. Motels are that much. It was insulting. After going back and forth every day escalating trying to get someone at Corporate who had authority, they settled on me not having to provide receipts as a show of good faith. They wouldn't budge on the insulting total. It was total abuse of the situation and authority. From 9/24-9/28 I was writing them every day asking for more money and they wouldn't budge. I shelled out so much money personally on flights, cancel fees, rebooking last minute flights based on their changing delivery window, groceries, towels, sheets, aero bed, bedding, etc. And in the middle of that informed me they would be making an extra stop in Oregon before coming to me. Which was never discussed. And the driver was running behind so hopefully 9/28 my stuff would arrive they said. While starting a new job on 9/24 had to sleep on the floor with nothing in my apartment the entire week of 9/24. This was a self funded move not a company relocation. I keep explaining there was no way I was paying this remaining +$2300 since they broke every agreed upon delivery agreement. That remaining balance should have been washed. Instead they offered up $50 more a day. Which again wouldn't cover any sort of hotel stay during that time. Their continued dishonesty and lack of human compassion for their repeated errors and incompetence is astonishing. The movers arrived 9/29 even later than they guessed. Keeping in mind my window of delivery originally was 9/15-9/22. One of the guys unloading mid move went in to use my bathroom, stopped up the toilet and shut the door to pretend it didn't happen. And left the remains. Being by myself and having 3 guys unloading my things I couldn't be everywhere near the truck watching, by the elevators, up in my apartment directing where things go, etc. The nail in the coffin was all the moving tubs 35-40 of them that I packed all arrived with clumps of dead ants all on them, around them, stuck in the moving tape, and in some containers somehow. I had no open food, only sealed never opened food and somehow there were dead ants in there. Some items arrived broken and damaged, but according to them at least everything did arrive which it did. Not to mention my shipment behind handled multiple times being moved on and off big trucks to medium trucks. Even after this all they would do is deduct the days they were late from the final cost and still I had to shell out approx. $1000. It's such an inhumane treatment of a customer and my belongings and when asked about the dead ants that I showed the movers, Bekins says no one else had that problem. Interesting how they would know that since everything arrives with furniture blankets and tape and you'd have to unpack each item to discover that. Which I did as fast I could and was the reason I discovered this. I know I sure didn't pack my items with dead ants in them. As a result of nowhere to really wash out each tub transport and dry them I had to toss them for sanitary purposes. Bekins is a disgrace. A company I had been happily working with since the 90's, and also have used for moves prior with no issue. But this partnership Bekins with Wheaton Worldwide is unconscionable. Their unwilling to refund me for the remaining move cost (even after I agree to let them have the first $2600 as a sign of good faith as the items did need to be moved across coast I get that) but to not zero out the balance because of this physical and emotional distress is deplorable. They basically kept coming back each time saying oh well, so sorry. I fully intend to use every social media site to make people aware of this and to never give them business, contact the Better Business Bureau and plan to speak to local news that help with stories like this both in East and West Coast in hopes some sort of restitution will be made to me.”
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gary f.
★☆☆☆☆
“
WE used Bekins for our move from MI to MA and had THE WORST EXPERIENCE Dear ******* and ****** Let me start by saying my local sales agent was great on the other hand I am beyond word disappointed with Bekins main office. Not only that the shipment was delayed, on the delivery day three men ( one was the driver) were there to deliver the stuff on the hottest day with one of them having no idea about what was he doing and he had never done it before when i signed the papers I was told that he help will be a regular staff so will know what they were doing. The delivery men had no water no food to deliver the stuff so in turn I had to supply food and nutrition to those men (I understand that I was not expected to, but I was not going to see an grown man having a heat stroke in my home, may be one of you should have a conversation with the drive to get his view on that day) Because the stuff was in heat for so many days and as there were only two men moving the heavy furniture and they were tired and hot my living room furniture good ruined, the corner cabinet from my kitchen came with a whole in the back and corner broken and my sons study table was broken Moving men were so tired by the end that I had to ask them to just leave stuff in the garage and my husband and my older son were helping them move the stuff from truck I signed up for full replacement and now the claim officer says we don't cover things due to extreme weather, they left the stuff for 10 days in hot weather”
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Kuljeet K.
★☆☆☆☆
“
We have done four major moves cross country in my lifetime we have used several large corporations with very little issue. This last move we chose BEKINS to move from Miami to Los Angeles. This is been the worst experience from start to finish. Not only were they not able to have enough room on one truck for all of our items, we had to wait for a second delivery truck to come a week later with our remaining belongings. During the course of the move several things were damaged including a spin bike, two floor lamps etc.... But the most alarming thing is I had over $24,000 worth of high-end watches and jewelry stolen from me. When I asked to have a list of all the names and contact information for the police report the moving company was not able to provide all the names of the people that were in my home. They allowed illegal Packers and movers in my home. It's very unsettling knowing that the people have not had background checks done and were able to steal my items without the company knowing who these people are without being able to track them. Total invasion of my privacy and security of my family. These people could probably come back at any given time to my home to rob or harm us. I made a police report and filed a claim with the moving company and all they want to do is settle for $445. This is absolutely ridiculous and it doesn't stop here! How can a major cooperation allow people into your home without credentials? Not acceptable. Not legal. Not ethical.”
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Tamany S.
★☆☆☆☆
“
I would never use Bekins again. Move from N CA to E PA. I have had 6 major moves and this is the first time I am missing items boxes from kitchen, clothes, decor, garage and furniture. Their response was they asked everyone involved and all said they did not have the items and there was no proof I had them. Also their insurance only covers what they actually have.”
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Christine M.
★☆☆☆☆
“
I would leave a negative star if that was possible. My dad and I moved from the Bronx,NY to Kissimmee,FL in May 2018. Bekins packed almost everything. We realized we were missing several boxes when we finally finished opening everything. They made 2 deliveries and stacked boxes to the ceiling. I contacted Bekins, they sent me a form. After checking and rechecking I sent in the form. Their claims adjuster basically said I was lying because their people said everything was delivered. My dad is a 95 year old WWII vet and is very upset about his belongings that went missing. He is missing boxes of colognes and drug items, vinyl records that he had collected over 70 years, and other personal items. In addition I was missing household items and some collectibles.They packed, they shipped, they did not deliver and they call me a liar. Lousy service all around. They never recommended insurance, they never explained about inventorying the boxes upon delivery. They just shoved papers in my face to sign because they were in a hurry to get out. I had duplicate box numbers because of the two deliveries (there were 2 pick-ups from NY) and some boxes had 2 numbers on them. Unfortunately I threw some boxes out as we unpacked because I never thought about having a problem. They are a terrible company to deal with. Totally unprofessional.”
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Linda K.
★☆☆☆☆
“
In short, do not use this company for interstate moves. They do not care about you or your belongings. I will detail my issues for perspective. 4/2/2019 We Had Bekins and Oz moving come to our home for moving quote for a 2 bedroom/2 bath apartment between Los Angeles, CA and Boca Raton, FL. Bekins cost more but offered a shorter delivery window, we also requested storage while we looked for a home in Florida. 5/3/2019 Our move out date that would allow us extra time for our items to travel cross country before my husband started his new job on 5/20. Our guaranteed arrival date was 5/17. 5/9/2019 We have yet to receive any itinerary of the items that were moved, no weight quote, nothing. We call and are told that no one will be able to tell us where the truck is until the following Monday, 5/13. If anyone is counting, that means our items will have been gone for 10 days with no accountability. 5/13/2019 We are told our truck is in Colorado. Colorado is not close to Florida and much closer to California. We are 4 days out from our guaranteed date. 5/15-5/29/2019 We have called and harassed Bekins on a daily basis for the last 2 weeks and our items (supposedly) have traversed the country at a glacial pace. As of yesterday, (5/28/2019) we received word that our truck was in Orlando. JUST KIDDING. It's in North Carolina! 26 days without our things. 26 days without furniture. 26 days of living out of a suitcase. And we still don't have our things. This company does not care about you or your belongings. Please read the other yelp reviews to see that this is not a one off. Please hire any other company to move you cross country. My heart is breaking to know that they probably lost all my belongings and don't have the cojones to admit it. We celebrated my son's first birthday in a hotel room instead of our furnished apartment as planned. We have had to purchase new clothing because our clothing is *** knows where. Learn from our mistakes. Wish me luck. 26 days and still counting.”
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Anne W.
★☆☆☆☆
“
We moved from Portland, OR to Olympia, WA in May, 2019 and selected Bekins due to their agent in the Portland area. Packing was well done except for a Chinese statue we brought from Xian to Shanghai, then to Central, Oregon, then to Portland, OR--all the moves without it being broken until this one. Additionally on the Olympia end they only had the driver to unload for about 5 hours. I believe this contributed to the damage. And now, dealing with their claims department they are trying to basically take no responsibility and give me next to nothing even though I already paid for the crating of this statue. I would never select Bekins again. Al H.”
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Alan H
★☆☆☆☆
“
DO NOT USE BEKINS MOVING COMPANY!!!!! If you value your things and your hard earned money, never use this company!!! They have missed 3 scheduled delivery times and have been holding our things hostage for more money as a result of their mistakes. The are demanding twice the “Do Not Exceed” amount signed in our contract. They have continued to threaten our possessions for more money. AVOID THESE MOVERS!!!!”
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Jake Z
★☆☆☆☆
“
I wish I had read these reviews before I chose them. I don't believe they care what the reviews are and I don't understand how they stay in business. They don't care about the contract - that's a joke because the only people who have to honor it is the person hiring them. They don't care if they honor it. My original pick up was 'forgotten' to be scheduled; the deliver was a week late; they lost my items; no one returns your calls, and they use a place called Boerman Movers whom anyone should avoid like the plague. Find another company. I wish I could leave no stars but it wouldn't let me.”
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Fran N
★★★★☆
“
It was a short move of furniture and they were very efficient and got us moved in the time alloted, everything was also set up like beds in the time quoted, the personnel were very friendly and efficient.”
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Dinel
★☆☆☆☆
“
Contracted Pro Relo, a subsidiary of Bekins for a "No Excuses" $10,000.00 move from ABQ. 483 boxes. 22 pages of inventory. On 11 of 22 pages they wrote Pbo...packed by owner. We DID NOT PACK A SINGLEBOX. Wheatons unpacked us. An employee drove his dolly across our Sub Zero frig AND freezer. $2,000 just to replace skins and handles. Turned in claim #**. Bekins added $809.99 for extra weight but never presented a weight ticket. Van damaged across the street property, we fixed, no cost to Wheatons. CLAIM STILL NOT SETTLED AFTER 1.5 YEARS. MoVEE Beware of MoVER. Do not use either co or trust Bekins to compensate you even when pics and quotes are provided!!!!!!!”
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Barbara
★☆☆☆☆
“
Exceedingly poor service! Do not use this company Bekins. They have non-existent customer service. Gerald ** of Mover Dudes and Debbie ** Bekins Claims Department in particular does no follow-up to any questions or concerns. They sold us the regular insurance and we took out the extra insurance additional fees for full replacement value. They dropped our TV and broke it and would not cover ANY of the cost. Warning, be cautious!”
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Steven
★☆☆☆☆
“
We used Bekins Van Lines to pack, store and deliver our entire household. We had a Bekins representative come to our home to determine to pack and crate. Our large sofa was not discussed. We took out the maximum insurance they offered. Several articles delivered were broken or lost. Our large sofa was broken and the wool fabric torn. We had it appraised for possible repair and recovering at their request. They then asked us to find a similar sofa and fabric online with prices and send to them - which we did. They then had a company they work with come and take the sofa to see if they could repair and recover the sofa. What we heard from them was we should have crated the sofa before moving and they would not reimburse us even though we were insured. This company is not to be trusted!”
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Jody
★☆☆☆☆
“
Horrible from start to finish. Bekins admitted from day one that they were at fault, but due to a lack of customer service and the inability of Bekins employees to speak to one another, we got hosed. Nothing like spending thousands of dollars on a move and the be treated like somebody who never spent a dime there. Avoid this company, and its parent company - Wheaton Van Lines - who handle their customer complaints. They are only interested in your $$$ and have the customer service skills of a burnt out 40 year old working the drive thru just before closing.”
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David
★☆☆☆☆
“
Do NOT recommend Bekins which is now owned by another enterprise, apparently. Too many bad experiences to list. When a company cannot track the truck in route with a driver who took a detour with my items and was out of contract, to trying to get information or a sense of accountability from corporate or agent, to broken items, to complete lack of response by corporate, etc, etc. In addition, I’m out of pocket hundreds of dollars for their delayed delivery and my work schedule and daycare costs. BAD BUSINESS!!”
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Kristy
★☆☆☆☆
“
This was my 3rd move across the country. Previously, I’ve used Allied Vans which was outstanding. To save a few dollars, I chose Bekins. Huge and costly mistake from start to finish!!! They would not give me move out dates unless I paid an additional $150.00 as well as final destination dates. This caused me to spend more on hotel and airfare. The movers at my final destination just dropped boxes and furniture wherever they wished without me inspecting anything. Then I had to remind them over and over to send my $100.00 rebate. Don’t waste your money buying insurance. You won’t get a penny out of these scammers for damages. I highly recommend Allied to anyone going through a long distance move, Allied is very professional.”
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Deborah
★☆☆☆☆
“
We had many preventable problems that arose by Bekins personnel undoing wrapping, overstuffing a truck, not following contracted directions and using drugs. The claims process is one of pass the ball and sign away your rights. Instead of being helpful it seems designed to shift from one person to the next. Example: the claim person cannot communicate about missing items. She simply sends me an email telling me to get in touch with yet another person. They try to get you to file one claim as it is better for them. What about me? Many of the numbers applied by the packing team were removed by others along the way of my interstate move.”
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June
★☆☆☆☆
“
If you are looking for a reputable moving company may I recommend you keep looking???? This company is TOTALLY unethical! Let me tell you about MY experience! My husband and I spent almost $16,000 to be moved from Texas to North Carolina. My husband was diagnosed with stage 4 lung cancer the DAY before we moved. We immediately began treatments at Duke Cancer center which delayed my unpacking as I had much more important things to worry about. Sadly my husband passed away a few weeks ago.”
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Darlene
★☆☆☆☆
“
I recently relocated to Baton Rouge Louisiana from LUBBOCK Texas, and contracted through our local Hart Moving company who arranged a long distance van from Bekins-Wheaton to pick our home belongings on May 15 2020. Delivery was made May 20th, and a very expensive piece of astronomy equipment was inadvertently left on the truck. I have been in phone and text contact with the driver, a "Rocky" ** of the San Antonio area, multiple times to try and arrange to get my equipment back. "Rocky" has repeatedly lied to my face, made up excuses and strung me along now for a month. I made a special effort to be at home last evening when he had again promised to show up, but he was once again a no-show. He has since failed to respond to texts or calls. This unprofessional and frankly passive-agressive behavior is humiliating and unacceptable. If you value your possessions and want to have a decent experience with your move, AVOID THIS COMPANY. I REPEAT; AVOID THIS COMPANY.”
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Harold of Baton Rouge
★☆☆☆☆
“
This is just a fair warning for anyone else who is thinking of using Bekins for a cross-country move - get the most expensive insurance offered and keep your inventory papers! Maybe even make your own inventory. My initial consultation in Oakland was fine. The packers and movers and the guy who was the lead mover in Oakland were pretty great. But then after that as the saying goes "it was all downhill". They were mostly just pretty bad about communicating - I think because they outsource to local moving companies and are coordinating with so many different moving parts. I had to keep calling to find out my delivery date and window in Brooklyn which is such a headache when you're moving cross-country and really wasn't sure who my main contact person was at that point. This is also not my first time moving cross-country. I've had several better experiences with Altair but I also had the most expensive insurance with them because I moved with a company so when something was damaged or went wrong, they just pay for it and correct it. My very expensive bike never made it onto the truck from California to New York. I did storage for a few months before shipping my stuff east and I've seen other people say to be careful what you store in their warehouses. I'm not sure if and when it got stolen but that seems the most likely answer. However, because I only got the insurance that is 60 cents per pound - I only got $12 for my claim of $1000. BEWARE WHAT INSURANCE YOU CHOOSE. My bed slabs also didn't initially make it but luckily they found them on the larger truck. Glad they did because I wouldn't have gotten any money for that. I also ended up with someone else's loose shelves as a bonus - I hope that person got the better insurance. Anywho, this is a good site to read a lot of angry reviews about them consumeraffairs.com/move… Mostly just seems like they're disorganized and unless you buy the most expensive insurance you're taking a real chance with your stuff.”
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Kristin Koch
★☆☆☆☆
“
ABSOLUTELY THE WORST EXPERIENCE. DO NOT TRUST THESE PEOPLE AND NEVER USE THEM. EXPENSIVE AND AWFUL. Bekins "forgot" to load 2 pieces of carefully-marked furniture that had sentimental and antique value. They destroyed an antique gilded mirror by insisting it should go in a mirror box instead of a crate. They shipped boxes of unwanted books that I now have sitting in our garage. The man who took our order got fired before the shipment got collected and he had all of the pertinent information that was then ignored. We bought insurance, but now are told that does not apply to them leaving items that then were disposed of by the cleaning service. A terrible experience and I hope no one else suffers this same way.”
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Deborah Moncure
★☆☆☆☆
“
I was quoted one price but was charged an extra $1200 that I have been requesting a breakdown of the additional charge with NO success. I had their men pack my TV's and paintings. My 65" TV was damaged beyond repair and they loss an oil painting as well as full size fox statue, brass towel holder. They damaged my dining room table and chairs, a large mirror. They total me my 65" TV weights 15 lbs. I sent them information that it weighed 75 lbs. It made no difference they wanted to pay me $9 for my 65" TV in other words .60 cents x 15 lbs = $9. They sent me a check for settlement in full in the amount of $213.60 in which I did not accept. They do not send anyone concerning your claim. You do all the work and they think you are going to settle for little or nothing. I have someone's 50" TV and a pressure cooker, which they said no one has claimed. It's cheaper for them to pay .60 cent per lb. then to find the rightful owner because they would have to pick up the item and deliver it to the correct owner. I have asks for name and contact information for the owners who were on the same moving van with my belongs. I want to call and ask if they are missing a 50" TV. I know they won't. I have written the Corp headquarters twice it's the only way to get some reply from their claims department. They don't want to answer and questions they just want a quick settlement.”
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Virginia Welch
★☆☆☆☆
“
DO NOT USE BEKINS MOVING COMPANY!!!!! If you value your things and your hard earned money, never use this company!!! They have missed 3 scheduled delivery times and have been holding our things hostage for more money as a result of their mistakes. The are demanding twice the “Do Not Exceed” amount signed in our contract. They have continued to threaten our possessions for more money. AVOID THESE MOVERS!!!!”
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Jake Zack
★☆☆☆☆
“
Bekins is a horrible company. do NOT use them. I scheduled over a month in advance and the day before the move they did not have a truck for me.. Eventually they said they had a truck and now its been 14 days and no word, no delivery, no truck and they don't know where my belongings are.. they sell cheap for a reason.. to trick people into using their service knowing in advance they will do a horrible job- pay the extra and use a good company.”
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Bill Boyette
★★★★★
“
Bekins/Boerman's Van Lines, out of Woodridge, Illinois is fantastic!! I have used their services twice, the second time for an interstate move from Illinois to Arkansas, and both time I was VERY pleased with their services. I used the services of their free in home estimator, Mr. Joe Hagemaster, and his estimate was dead on, not a penny more, as opposed to the on line estimator that is so very imprecise. I even trusted them to carry my brand new Jeep Renegade, and they delivered it without a mark on it!! Excellent estimate, flexible scheduling, great communication, perfect and timely delivery...and every employee, from the estimator, to the drivers, and of course the loaders and unloaders, were kind, courteous, and VERY professional!! Every question I asked was answered precisely (and I ask a LOT of questions!!) and truthfully. I don't go out of my way to leave reviews very often, but when I experience top notch service, I want others to have the opportunity to experience the same. If you need to moving services in the state of Illinois, or an interstate move FROM Illinois, I HIGHLY recommend Bekins/Boerman's Van Lines out of Woodridge, Illinois. I have used other moving services in the past, but NONE can compare to the quality and professionalism of Bekins/Boerman's from Woodridge, Illinois. 🙂”
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Deb Thedos
★★★★★
“
I moved from Rio Rancho NM to Kent WA on Sept. 4. Brian and Mike (based out of ABQ) packed my apartment and did an excellent job. They were professional and courteous through the entire process. Thank you”
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Jessica Meyer
★☆☆☆☆
“
I moved from WA state to Ohio ($29,000). Half the crew didn't show and I had to leave the day before they even finished as I had prepaid all my hotel reservations. The overflow delivery was 3 weeks later. Several expensive antiques were damaged. I documented and took pictures of broken/shattered items. I did not receive any reimbursement on 'high value' stickers boxes as there is a disclaimer which reads, "all items containing the contents listed above have been opened and I certify and acknowledge receipt of the above items ... and arrived safely in same condition as at origin." WHAT A SCAM! I would never recommend this company. Totally disgusted with their ripoff tactics. My $4400 claim resulted in a $1293 reimbursement.”
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Kimberly Clark
★★★★☆
“
The packers were outstanding in Arizona. Had much precious glass, mirrors, lamps and paintings and none was broken or damaged. Crew loading was also exceptional as was driver who took it the whole way. Rec'd load when they said they would deliver and accomodated a day delay to suit me. Crew unloading were very hardworking and competent. Some of the wrapped furniture had rub damage but not bad. They did break the leg on a dresser and it probably cannot be repaired. They put a screw in it to hold it on which is unattractive but functional. A piece of veneer was also torn off in a wrapped cabinet. I do not consider most of the damage unmanageable except for the leg on the dresser. All in all, while not a perfect move, it was a good one.”
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Marilyn Huntress
★☆☆☆☆
“
THIS COMPANY SUCKS-THEY SHIPPED ONLY 60% OF MY LOAD IN 10 DAYS AND I DIDN"T GET THE REST FOR ANOTHER 12 DAYS--THEIR CLAIM REIMBURSEMENT ALSO SUCKS”
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Robert Mccullough
