“ We have done four major moves cross country in my lifetime we have used several large corporations with very little issue. This last move we chose BEKINS to move from Miami to Los Angeles. This is been the worst experience from start to finish. Not only were they not able to have enough room on one truck for all of our items, we had to wait for a second delivery truck to come a week later with our remaining belongings. During the course of the move several things were damaged including a spin bike, two floor lamps etc.... But the most alarming thing is I had over $24,000 worth of high-end watches and jewelry stolen from me. When I asked to have a list of all the names and contact information for the police report the moving company was not able to provide all the names of the people that were in my home. They allowed illegal Packers and movers in my home. It's very unsettling knowing that the people have not had background checks done and were able to steal my items without the company knowing who these people are without being able to track them. Total invasion of my privacy and security of my family. These people could probably come back at any given time to my home to rob or harm us. I made a police report and filed a claim with the moving company and all they want to do is settle for $445. This is absolutely ridiculous and it doesn't stop here! How can a major cooperation allow people into your home without credentials? Not acceptable. Not legal. Not ethical.”
- Tamany Silvestro
“ Worst movers, customer service and moving experience in my life. Was moving from East Coast to West Coast to start new job on 9/24. Met with local Virginia Wheaton Worldwide/Bekins Sales Manager to get move estimate and was told if I didn't move out 9/8 Saturday, which they charge an extra $150 for weekend pickup, my delivery window of 9/15-9/22 wouldn't be met with them arriving in time for me to unpack, set up and start my job. They wouldn't provide anything last minute if I needed a last minute box or something. No wardrobe boxes, no tape, nothing. If I wanted anything day of or prior I'd have to drive out far to a location to purchase/pick it up, which isn't possible working a 50 hour week. I had an empty apt. to move to in Seattle, but couldn't book a flight from East to West coast not knowing when they would arrive unless I wanted to sleep on the floor or get a hotel which is super costly in downtown Seattle where I would be working. The movers arrived late on 9/8 and had to hurry at the end because the move elevator was only reserved for the window they gave me. As a result, I wasn't able to see the truck, my stuff loading in, or the weight of shipment as I requested and signed to in my contract because of their arriving late and needing to hurry at the end as the moving elevator reservation in my apartment had ended. As explained to me it had to go out by this date or it wouldn't get to the West Coast in the delivery window they gave me in time. I couldn't move out any sooner due to work and real life it had to be on a weekend. 9/10 the stuff should have been on a truck making its journey. Because I had such a small moving load it would go on a big truck with other moves stopping in Colorado, then Utah, then Seattle my final destination as told to me from the start. When I called 9/10 it was still sitting in the Virginia warehouse and after being transferred around to many agents no one could tell me why it was still sitting there and was told to call back later in the week, but assured me everything would get there on time. 9/12 I called back and got the same experience. Still sitting in Virginia, no one could tell me why or give me an answer. This major moving company had no answers and told me to call back later. 9/14 I call back and the same thing. No matter how I escalate or who I ask for or talk to my stuff is sitting there still when it should have left days ago. After managing to transfer enough times to get someone, they informed me it is still sitting in Virginia, no idea why, and a truck broke down and they have no more information. So in this major moving van line, they have 1 truck in the whole fleet across all 50 states apparently. And to try calling back next week. I called back Monday 9/17 now a week later, and they said it was still sitting in Virginia, they didn't know why, maybe the office was closed on the weekend and wouldn't let the driver in they didn't know. Finally that night it left. They had already missed their 9/15 earliest window date keeping in mind the whole reason I rushed and paid extra for Saturday pickup was to be there or be near there already. They called me the next day and the agent said "Well I have some good news" which gave me hope. This was flat out sarcasm and attempted humor on their part. She said for whatever reason there is no way they can make my delivery window having been a week late leaving, she didn't know why it was late leaving or why it sat in Virginia but she could hope for a 9/28 delivery now. Mind you I had already paid over $2300 initially to have them load the truck and supposedly leave right after and still owed more than amount remaining after they delivered the goods. After explaining how unacceptable and disgusting this experience and service has been and that I was starting work 9/24 with an empty apartment and no stuff or work clothes other than one suitcase prepped for an extra few days just in case, they offered $150 if I provided receipts per day to cover meals, bedding, sheets, and said they would cover a hotel until it arrives. Which sounds fair on paper. But the description was murky and unclear. When I clarified the offer they in fact revealed, $150 a day total was supposed to cover everything. Food, hotel, sheets, bedding, air mattress, etc. All purchases. In Seattle downtown where my job is you can't find a hotel in September anywhere for under $400-600 a night minimum. Motels are that much. It was insulting. After going back and forth every day escalating trying to get someone at Corporate who had authority, they settled on me not having to provide receipts as a show of good faith. They wouldn't budge on the insulting total. It was total abuse of the situation and authority. From 9/24-9/28 I was writing them every day asking for more money and they wouldn't budge. I shelled out so much money personally on flights, cancel fees, rebooking last minute flights based on their changing delivery window, groceries, towels, sheets, aero bed, bedding, etc. And in the middle of that informed me they would be making an extra stop in Oregon before coming to me. Which was never discussed. And the driver was running behind so hopefully 9/28 my stuff would arrive they said. While starting a new job on 9/24 had to sleep on the floor with nothing in my apartment the entire week of 9/24. This was a self funded move not a company relocation. I keep explaining there was no way I was paying this remaining +$2300 since they broke every agreed upon delivery agreement. That remaining balance should have been washed. Instead they offered up $50 more a day. Which again wouldn't cover any sort of hotel stay during that time. Their continued dishonesty and lack of human compassion for their repeated errors and incompetence is astonishing. The movers arrived 9/29 even later than they guessed. Keeping in mind my window of delivery originally was 9/15-9/22. One of the guys unloading mid move went in to use my bathroom, stopped up the toilet and shut the door to pretend it didn't happen. And left the remains. Being by myself and having 3 guys unloading my things I couldn't be everywhere near the truck watching, by the elevators, up in my apartment directing where things go, etc. The nail in the coffin was all the moving tubs 35-40 of them that I packed all arrived with clumps of dead ants all on them, around them, stuck in the moving tape, and in some containers somehow. I had no open food, only sealed never opened food and somehow there were dead ants in there. Some items arrived broken and damaged, but according to them at least everything did arrive which it did. Not to mention my shipment behind handled multiple times being moved on and off big trucks to medium trucks. Even after this all they would do is deduct the days they were late from the final cost and still I had to shell out approx. $1000. It's such an inhumane treatment of a customer and my belongings and when asked about the dead ants that I showed the movers, Bekins says no one else had that problem. Interesting how they would know that since everything arrives with furniture blankets and tape and you'd have to unpack each item to discover that. Which I did as fast I could and was the reason I discovered this. I know I sure didn't pack my items with dead ants in them. As a result of nowhere to really wash out each tub transport and dry them I had to toss them for sanitary purposes. Bekins is a disgrace. A company I had been happily working with since the 90's, and also have used for moves prior with no issue. But this partnership Bekins with Wheaton Worldwide is unconscionable. Their unwilling to refund me for the remaining move cost (even after I agree to let them have the first $2600 as a sign of good faith as the items did need to be moved across coast I get that) but to not zero out the balance because of this physical and emotional distress is deplorable. They basically kept coming back each time saying oh well, so sorry. I fully intend to use every social media site to make people aware of this and to never give them business, contact the Better Business Bureau and plan to speak to local news that help with stories like this both in East and West Coast in hopes some sort of restitution will be made to me.”
- gary f.
“ WE used Bekins for our move from MI to MA and had THE WORST EXPERIENCE Dear ******* and ****** Let me start by saying my local sales agent was great on the other hand I am beyond word disappointed with Bekins main office. Not only that the shipment was delayed, on the delivery day three men ( one was the driver) were there to deliver the stuff on the hottest day with one of them having no idea about what was he doing and he had never done it before when i signed the papers I was told that he help will be a regular staff so will know what they were doing. The delivery men had no water no food to deliver the stuff so in turn I had to supply food and nutrition to those men (I understand that I was not expected to, but I was not going to see an grown man having a heat stroke in my home, may be one of you should have a conversation with the drive to get his view on that day) Because the stuff was in heat for so many days and as there were only two men moving the heavy furniture and they were tired and hot my living room furniture good ruined, the corner cabinet from my kitchen came with a whole in the back and corner broken and my sons study table was broken Moving men were so tired by the end that I had to ask them to just leave stuff in the garage and my husband and my older son were helping them move the stuff from truck I signed up for full replacement and now the claim officer says we don't cover things due to extreme weather, they left the stuff for 10 days in hot weather”
- Kuljeet K.